Principal Account Manager

via; Berlin; Hybrid; EUR 110.000 - 125.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Urban Sports Club membership

30 vacation days

Company pension (bAV) 20%

Weekly team lunch and breakfast

Zusammenfassung

Via is seeking a Principal Account Manager in Berlin to lead a strategic portfolio with DACH partners. You will own executive relationships, drive renewals and upsells, and translate partner needs into measurable service improvements using Via’s full platform.

You’ll collaborate across internal teams, analyze performance data, and advocate for customers to grow the business while maintaining high standards of client service. The role offers a hybrid work model with a central Berlin office.

Qualifikationen

• 7+ years in client-facing roles or similar
• Data-driven with ability to translate data into decisions
• Empathetic team player who elevates those around them

Aufgaben

• Own the success of transportation systems across partner cities; primary contact for executive city and agency leadership
• Drive revenue growth: renewals, expansions, and upsells through negotiations with senior stakeholders
• Act as trusted advisor, translating partner needs into concrete service improvements using Via's full platform
• Analyze service performance data daily, weekly, and long-term to drive strategic decisions
• Advocate internally for partners; work cross-functionally to champion new products and capabilities

Kenntnisse

Client-facing

Data-driven

Relationship building

German fluency

English proficiency

Strategic communication

Jobbeschreibung

Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As a Principal Account Managerat Via, you will be the face and voice of Via for our DACH partners, both internally and externally. You'll build genuine, durable relationships with the cities, counties and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio, on a team of talented, collaborative people passionate about making a real impact for those who depend on public transit every day.

What You’ll Do:

• Own the success of transportation systems across your partner cities, serving as the primary point of contact for executive city and agency leadership
• Drive revenue growth across your portfolio: securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year-on-year
• Act as a trusted advisor to partners, translating their needs into concrete service improvements using Via's full platform – on-demand , paratransit , Citymapper , and more – to make the case for better transit
• Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth
• Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services

Who You Are:

• 7+ years of relevant experience in a client-facing role, whether in consulting, customer success, or a high-growth technology company
• An empathetic team player who takes pride in elevating those around them, and views success as a collective effort
• Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
• An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
• A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
• Fluency in German (C2 or native-level) and English is required; additional languages are a plus

What We Offer:

• Base salary range: €110-125k, plus variable pay and equity as part of a total compensation package
• Company pension scheme (bAV) with a 20% employer contribution
• Urban Sports Club membership
• 30 vacation days a year
• Weekly team lunch and breakfast
• A hybrid work and a lovely office situated in the heart of Berlin, in Mitte

There has never been a more exciting time to be on the cutting edge of public mobility.