Prescription Clerk

NHS; März; Vor Ort; EUR 25.000 - 35.000; Teilzeit

Zusammenfassung

A primary care practice in March is looking for a detail-oriented Prescription Clerk to ensure timely processing of prescription requests. This role involves liaising with patients, clinicians, and pharmacies, contributing directly to patient care. The ideal candidate thrives in a fast-paced environment and values precision, making a real difference in healthcare.

Leistungen

Free Car Parking

Qualifikationen

• Experience in a fast-paced customer service and administrative role.
• Proficiency in using computers and data entry systems.
• Experience processing prescriptions or working with a pharmacy.

Aufgaben

• Process routine prescription requests within 2 working days.
• Liaise with Practice Manager and clinical team.
• Manage medication queries and update patient records.

Kenntnisse

Attention to Detail

Communication

Problem-Solving

Ausbildung

GCSE above C in Maths and English

Tools

SystmOne

Jobbeschreibung

We are seeking a detail-oriented and proactive Prescription Clerk tojoin our dynamic primary care team. In this vital role, you will ensure thesafe, accurate, and timely processing of prescription requests while serving asa key liaison between patients, clinicians, pharmacies, and external healthcareproviders. Youll be responsible for managing medication queries, updatingpatient records with hospital correspondence, and supporting medicinesoptimisation initiatives. Your work will directly contribute to improvingpatient care by ensuring seamless prescription workflows, resolving supplyissues, and synchronising repeat medications. This is an excellent opportunityfor someone who thrives in a fast-paced environment, values precision, and enjoysmaking a real difference in patient health and safety.

Main duties of the job

• Process routine prescription requests (via Syst1, email and paper repeats) within 2 working days of receipt.
• Liaise with Practice Manager and clinical team with any areas of concern.
• Liaise with medicines management team relating to any queries.
• Ensure that patients are notified immediately of any medicines changes.
• Check medication discharge summaries and other hospital correspondence and alter any changes on patient records and then pass back to the GP.
• Liaise with chemists, patients, nursing homes and hospitals when needed.
• Synchronise medicines that are on repeat so they all finish at the same time.
• If a medication review for a patient is overdue, book the patient with the clinical pharmacist.
• If there is a manufacturer's or supply problem, liaise with the chemist or medicines optimisation team for an alternative. Issue prescription and advise patient of the change.
• Add new patients' medication and pass to GP.
• Check for over and under usage of medication.
• Delete medications that have not been issued for 12 months (every three months).
• Any other reasonable administrative duties as directed by the Department Supervisor, The Practice Manager or Partner.

About us

Our Practice is based in March which is a Fenland market town in the Isle of Ely area of Cambridgeshire.

We are situated in a large, spacious purpose built building which accommodates our 2 Partners, 1 salaried GP, 1 ANP, 1 NP & a team of nurses/HCAs as well as an experienced administrative team

As a Practice we are committed to:-

• Providing the best possible experience and clinical care for our patients.
• Investing in training and of all employees
• Creating a positive work/life balance
• Maintaining a supportive and friendly working environment

In return for your commitment to us we can offer a supportive team, a great working environment and free car parking

Job responsibilities

Job Title: PrescriptionClerkReports To: PrescriptionClerk LeadHours: 16hours Monday & Tuesday plus one other morning/afternoon

Job Summary:

We are seeking adetail-oriented and proactive Prescription Administrator to join our dynamicprimary care team. In this vital role, you will ensure the safe, accurate, andtimely processing of prescription requests while serving as a key liaisonbetween patients, clinicians, pharmacies, and external healthcare providers.Youll be responsible for managing medication queries, updating patient recordswith hospital correspondence, and supporting medicines optimisationinitiatives. Your work will directly contribute to improving patient care byensuring seamless prescription workflows, resolving supply issues, andsynchronising repeat medications. This is an excellent opportunity for someonewho thrives in a fast-paced environment, values precision, and enjoys making areal difference in patient health and safety.

Job Responsibilities:

• Processroutine prescription requests (via Syst1, email and paper repeats) within2 working days of receipt.
• Liaisewith Practice Manager and clinical team with any areas of concern.
• Liaisewith medicines management team relating to any queries.
• Ensurethat patients are notified immediately of any medicines changes.
• Checkmedication discharge summaries and other hospital correspondence and alterany changes on patient records and then pass back to the GP.
• Liaisewith chemists, patients, nursing homes and hospitals when needed.
• Synchronisemedicines that are on repeat so they all finish at the same time.
• Ifa medication review for a patient is overdue, book the patient with theclinical pharmacist.
• Ifthere is a manufacturer's or supply problem, liaise with the chemist ormedicines optimisation team for an alternative. Issue prescription andadvise patient of the change.
• Addnew patients' medication and pass to GP.
• Checkfor over and under usage of medication.
• Deletemedications that have not been issued for 12 months (every three months).
• Anyother reasonable administrative duties as directed by the DepartmentSupervisor, The Practice Manager or Partner.

General Responsibilities:

• Maintainpatient confidentiality and adhere to data protection regulations.
• Followpractice protocols and procedures to ensure compliance and efficiency.
• Promotea safe working environment by adhering to health and safety regulations.
• Supportequality and diversity in the workplace.
• Participatein ongoing professional development and mandatory training.
• Communicateeffectively with colleagues, patients, and external healthcare providers.
• Contributeto practice improvements and participate in audits.

Confidentiality:

In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relation totheir health and other matters. They doso in confidence and have the right to expect that staff will respect theirprivacy and act appropriately

In the performance of the duties outlined inthis Job Description, the post-holder may have access to confidentialinformation relating to patients and their carers, Practice staff and otherhealthcare workers. They may also haveaccess to information relating to the Practice as a businessorganisation. All such information from any source is to be regarded asstrictly confidential

Information relating to patients, carers,colleagues, other healthcare workers or the business of the Practice may onlybe divulged to authorised persons in accordance with the Practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data

PracticeProtocols:

The practice has Protocols in place forClinical and Administrative tasks, staff are required to adhere to all PracticeProtocols, it is essential that all staff keep up to date with protocols andadvise of any changes needed. Allprotocols are stored on the Practice Intranet.

Health & Safety:

The post-holder will assist in promoting and maintaining their own andothers health, safety and security as defined in the practice Health &Safety Policy, the practice Health & Safety Manual, and the practiceInfection Control policy and published procedures. This will include:

Using personal security systems within theworkplace according to Practice guidelines

Identifying the risks involved in workactivities and undertaking such activities in a way that manages those risks

Making effective use of training to updateknowledge and skills

Using appropriate infection controlprocedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safetyhazards and infection hazards immediately when recognised

Keeping own work areas and general / patientareas generally clean, assisting in the maintenance of general standards ofcleanliness consistent with the scope of the job holders role

Undertaking periodic infection controltraining (minimum annually)

Equality and Diversity:

The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importanceof peoples rights, interpreting them in a way that is consistent with Practiceprocedures and policies, and current legislation

Respecting the privacy, dignity, needs andbeliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to andof the individual, is non-judgmental and respects their circumstances, feelingspriorities and rights.

Personal/Professional Development:

The post-holder will participate in anytraining programme implemented by the Practice as part of this employment, suchtraining to include:

Participation in an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development

Taking responsibility for own development,learning and performance and demonstrating skills and activities to others whoare undertaking similar work

Attend compulsory training, such as FireAwareness and infection control, and any other training the practice feels isnecessary for the safe running of the practice.

Quality:

The post-holder will strive to maintainquality within the Practice, and will:

Alert other team members to issues of qualityand risk

Assess own performance and take accountabilityfor own actions, either directly or under supervision

Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways to improveand enhance the teams performance

Work effectively with individuals in otheragencies to meet patients needs

Effectively manage own time, workload andresources

Communication:

The post-holdershould recognise the importance of effective communication within the team andwill strive to:

Communicate effectively with other teammembers

Communicate effectively with patients and carers

Recognise peoples needs for alternativemethods of communication and respond accordingly

Contribution to the Implementation ofServices:

The post-holder will:

Apply Practice policies, protocols, standardsand guidance

Discuss with other members of the team how thepolicies, protocols, standards and guidelines will affect own work

Participate in audits where appropriate

Person Specification

Qualifications

• Qualifications & Experience
• GCSE above C in maths and english or equivalent
• Experience in a fast-paced customer service and administrative role.
• Experience handling phone and face-to-face enquiries professionally.
• Proficiency in using computers and data entry systems.
• Experience working in a role requiring strong attention to detail and accuracy.
• Skills & Abilities
• Fast and accurate data entry skills.
• Strong numeracy skills and attention to detail when processing prescriptions and patient information.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritise workload efficiently.
• Ability to remain calm and professional when dealing with patients, including those who may be distressed.
• Ability to handle confidential information in line with data protection regulations.
• Strong problem-solving skills and ability to work proactively.
• Ability to work extra hours/full time to cover holidays/sickness
• Personal Attributes
• Friendly, empathetic, and patient-focused approach.
• Ability to work independently and as part of a team.
• Professional and courteous manner when dealing with patients and colleagues.
• Willingness to undertake training and continuous professional development.
• Qualifications & Experience
• Experience processing prescriptions or working with a pharmacy.
• Previous experience working in a GP surgery, healthcare setting, or NHS environment.
• Knowledge of SystmOne
• Knowledge of medical terminology or medicines management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.