Presales Manager (DACH)

Hanwha Vision Europe; Frankfurt; Vor Ort; EUR 40.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic pre-sales professional to support their DACH customer base. In this pivotal role, you will deliver high-level technical assistance, coordinate product demonstrations, and ensure customer satisfaction through exceptional service. With a focus on CCTV products, you will work closely with sales teams to enhance market presence and brand recognition. This role offers the opportunity to thrive in a collaborative environment, where your proactive approach and strong communication skills will be key to building lasting relationships with clients and partners. If you are motivated to drive success and make a significant impact, this position is perfect for you.

Qualifikationen

• Proven experience in pre-sales roles with a focus on CCTV products.
• Strong communication skills and customer service orientation.

Aufgaben

• Provide pre-sales and technical support to DACH customers.
• Coordinate with sales and technical teams for product updates.

Kenntnisse

CCTV pre-sales experience

Technical support

Communication skills

Problem-solving

Time management

Customer service

Team collaboration

Ausbildung

Engineering Degree

Tools

Visio

CAD

Microsoft Office

Jobbeschreibung

Job Responsibilities:

1. Provide high-level pre-sales and technical support to our DACH customer base.
2. Support European sales organizations with product demonstrations and evaluations at customer premises.
3. Assist existing channels with project design, specifications, and quotations.
4. Coordinate with Sales & European Technical departments to ensure up-to-date product knowledge and awareness of product updates, end dates, and new product launches.
5. Deliver detailed, accurate, and timely reports on all pre-sales activities, product issues, and customer concerns.
6. Handle incoming calls from distributors and channel customers.
7. Follow up on leads from CRM database or exhibitions.
8. Follow up on marketing incentives or product promotions.
9. Act as a conduit between Business Development Managers and Technical Support for coordinated customer interactions.
10. Improve management of inbound calls.
11. Follow up on cold calls and new leads to generate new business, passing qualified leads to Key Account Managers or BDMs.
12. Participate in important project meetings with the European sales team.
13. Provide on-site support at all levels.
14. Manage loaned sample units.
15. Perform other ad-hoc duties as assigned by the Country Manager.

Requirements:

• Proven experience in a similar pre-sales role.
• Extensive experience with CCTV pre-sales and technical environments.
• Full working knowledge of CCTV products, especially IP product ranges.
• Proficiency in Visio, CAD, or equivalent schematic drawing software.
• An Engineering Degree is advantageous.
• Proficient in Microsoft Office, including Excel and PowerPoint.
• Excellent verbal and written communication skills.
• A proactive desire to enhance market presence and brand recognition.
• Ability to work independently and as part of a team.
• Strong communication skills at all levels, both verbally and in writing.
• Ability to build strong, lasting relationships with internal colleagues and external customers and partners.
• Exceptional customer service skills.
• Independent thinking and sound judgment.
• Motivational skills to inspire teams to meet targets.
• Team-oriented with a track record of success in collaborative environments.
• Logical, well-organized, with attention to detail.
• Proactive problem solver with a positive, solution-focused attitude.
• Self-motivated with good time management and presentation skills.
• Ability to plan workloads and meet tight deadlines.
• Fluent in English and at least one local European language.