Presales Engineer

Hanshow; Düsseldorf; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company in digitalization solutions is seeking a Pre-sales Engineer in Düsseldorf. This role involves providing technical support, developing customer relationships, and managing project progress. The ideal candidate will have a degree in IT and excellent communication skills in English and German, with a focus on customer service.

Leistungen

Competitive salary

Flexible working arrangement with work from home option

Promising and sustainable self-development

Wide technical environment with challenges

Professional environment with open communication culture

Qualifikationen

• Bachelor’s degree or above in IT, telecommunications or networks.
• Excellent command of English and German; Chinese is a plus.
• Ability to work on multiple projects efficiently.

Aufgaben

• Provide technical and functional support for sales and customers.
• Monitor project progress and ensure smooth operations.
• Communicate with customers, collect requirements, and propose solutions.

Kenntnisse

Communication

Customer Relationship

Negotiation

Project Management

Technical Support

Ausbildung

Bachelor’s degree in IT, telecommunications or networks

Tools

Mysql

Jobbeschreibung

Founded in 2012, Hanshow is a global leading digitalization solution provider in the pan-retail sector, possessing strong independent R&D, software & hardware integration capabilities, as well as advantaged resources across the whole industry chain.

Based on IoT, AI and big data technologies, Hanshow provides customers with integrated digital store solutions, including Electronic Shelf Labels (ESL), full-scene marketing, AIoT technology and a range of other applications. Serving more than 35,000 stores in over 50 countries, Hanshow has been a trusted partner among retailers worldwide, with a reach of over 50% of the top 100 global retailers and 66% of the top 100 domestic retailers.

In 2018, the German subsidiary Hanshow Germany GmbH was founded in the Düsseldorf’s Oberkassel area. To match the rapid growth of our business in Europe, we are actively recruiting for Pre-sales Engineer (d / f / m) .

Your Tasks and Responsibilities :

Within the technical department and reporting to the Technical Solution Director, you provide sales and customers with technical and functional support in the development and negotiation of commercial offers. You translate the opportunities and needs of customers.

You develop a special relationship with customers to support them in their development needs. As part of your function, your missions are :

• Analyze the customer context with the Sales Team;
• Supervise the start of the project and monitor the progress of the project;
• Ensure the smooth running, in coordination with the Sales Engineer;
• Participate in the response to calls for tenders;
• Integration, test, validation of our system with the customer during the pre-sales phase；
• Communicate with customers, collect and review requirements as well as proposing solutions；
• Responsible for communicating with customer's technical team, conduct training to customers on product using and daily maintenance as well as problem solving solutions.

Who are we looking for :

• Bachelor’s degree or above in IT, telecommunications or networks, knowledge of wireless communication and the Retail sector would be a plus；
• You have an excellent command of English and German, Chinese will be a plus；
• You perceive the issues and anticipate changes in the market, technologies and consumption patterns；
• You have the ability to work efficiently on several projects in parallel；
• You demonstrate excellent communication and a sense of customer relationship / service；
• Ability to coordinate and pilot a project in collaboration with other departments

Add-value skills : Network knowledge

Mastering a database (Mysql)

Soft skills in customer communication and negotiation

What we offer :

• Competitive salary in the relevant industry.
• Promising and sustainable self-development and prospects.
• Wide technical and modern environment with interesting challenges.
• Professional environment with an open communication culture.
• Flexible working arrangement with work from home option.

Interested?

Please do not hesitate to contact : [emailprotected] with your application, salary expectations and earliest possible start date.