Premium Lead, VIP Services| Part-Time | The Dome

Oak View Group; Sachsen-Anhalt; Vor Ort; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

An established industry player is seeking a Premium Lead to oversee the VIP experience at a premier venue. This role is pivotal in ensuring exceptional service and seamless operations within premium areas, making it a key position for enhancing guest satisfaction. The Premium Lead will manage VIP staff, coordinate across departments, and implement strategies for upselling, all while maintaining the highest standards of service. If you have a passion for hospitality and thrive in dynamic environments, this opportunity offers a chance to shine in a vibrant setting.

Leistungen

401(k) Savings Plan

401(k) matching

Qualifikationen

• Prior experience in upscale dining or VIP service environments.
• Strong understanding of food and beverage pairings.

Aufgaben

• Ensure VIP guests receive prompt, courteous, and personalized service.
• Lead and manage VIP suite servers and hosts, providing training.
• Monitor VIP areas during events, addressing issues promptly.

Kenntnisse

Exceptional communication skills

Interpersonal skills

Customer service

Sales and upselling techniques

Ausbildung

Experience in upscale dining or VIP service

Jobbeschreibung

Overview

The Premium Lead will oversee the VIP experience at The Dome, ensuring exceptional service and seamless operations within premium areas. This role involves supervising VIP staff, coordinating with various departments, and maintaining the highest standards of guest satisfaction.

This role pays an hourly rate of $30.00-$35.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until August 8, 2025.

Responsibilities

• Guest Experience Management: Ensure VIP guests receive prompt, courteous, and personalized service, enhancing their overall experience.
• Staff Supervision: Lead and manage VIP suite servers and hosts, providing training and guidance to maintain service excellence.
• Operational Coordination: Collaborate with kitchen staff, bartenders, and other departments to ensure efficient service delivery.
• Event Oversight: Monitor VIP areas during events, addressing any issues promptly and ensuring compliance with venue policies.
• Sales and Upselling: Implement suggestive selling techniques to enhance guest experience and increase revenue.
• Compliance and Safety: Ensure adherence to all food safety, responsible alcohol service, and venue policies.

Qualifications

• Experience: Prior experience in upscale dining or VIP service environments, preferably within high-capacity music venues or event spaces.
• Skills: Exceptional communication and interpersonal skills, with the ability to engage a diverse clientele.
• Knowledge: Strong understanding of food and beverage pairings, and familiarity with multi-level venue layouts.
• Attributes: Professional appearance, positive attitude, and a commitment to providing outstanding guest service.