Premium Engagement Deal Support and Contracting Specialist MEE (f/m/d)

TN Germany; Walldorf; Vor Ort; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Premium Engagement Deal Support and Contracting Specialist to join their dynamic team in Walldorf. This role offers the opportunity to support sales teams in executing agreements and enhancing customer experiences through innovative solutions. The ideal candidate will thrive in a collaborative environment, demonstrating strong organizational skills and a commitment to excellence. Join a forward-thinking company that values diversity, professional growth, and a supportive team culture, where your contributions will help shape the future of customer engagement in the tech industry.

Qualifikationen

• Proven experience in sales support roles is preferred.
• Strong understanding of contracting regulations and processes.

Aufgaben

• Provide deal support and contract creation for SAP services.
• Drive automation and standardization projects to enhance efficiency.

Kenntnisse

Self-organization skills

Knowledge of corporate business practices

Effective communication

Problem ownership and resolution

Fluency in German

Fluency in English

Tools

SAP Harmony

CMS

CRM

ISP

DocuSign

Jobbeschreibung

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Premium Engagement Deal Support and Contracting Specialist MEE (f/m/d), Walldorf

Client: SAP

Location:

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 62d757077c7e

Job Views: 1

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

We help the world run better

At SAP, we enable you to bring out your best. Our company culture focuses on collaboration and a shared passion for helping the world run better. We prioritize building a foundation for tomorrow, embracing differences, valuing flexibility, and aligning with our purpose-driven, future-focused work. We offer a collaborative, caring team environment with a strong focus on learning, development, recognition, and diverse benefits.

Your Future Position

In the SAP Customer Success Board Area for Services Sales within EMEA, we are a Services Deal Desk unit supporting our front-line Sales team in executing Premium Engagement agreements. Our Customer Business Support team, part of a larger Field Business Support unit, comprises specialists focusing on deal support and contract creation for SAP services offerings.

Our Premium Engagement EMEA Core Team supports sales in the Deal Execution process across Europe, focusing on three main areas:

1. Deal Support Manager

• Triaging requests to validate and prioritize support needs
• Providing efficient deal support by liaising with requestors to gather necessary information
• Setting up deals and quotes in the SAP Harmony system
• Initiating approval requests for quotes
• Liaising with stakeholders for approvals and submitting order forms post-approval

Contract Specialist

• Becoming an expert in SAP's standard Services contracting processes
• Completing contracts using automation tools
• Creating larger, potentially non-standard contracts with support from colleagues
• Advising sales on contract issues, ensuring compliance with templates and rules
• Supporting process improvements for automation and standardization

Projects

• Driving automation and standardization projects to speed up contract creation
• Collaborating with local, regional, and global teams to enhance customer experience
• Establishing efficient cross-country support measures

Your Profile

• Strong self-organization skills, managing multiple deals across stages within tight timelines
• Profound knowledge of corporate business practices and contracting regulations
• Adherence to internal processes and procedures for approvals
• Reliability, assertiveness, and risk awareness
• Stress resistance and professionalism under pressure
• Problem ownership and resolution skills
• Effective communication of contractual issues
• Fluency in German and English; additional languages beneficial
• Proven experience in similar roles; sales support experience preferred
• Experience with SAP tools like Harmony, CMS, CRM, ISP, DocuSign is advantageous

About the Team

The Customer Business Support (CBS) supports SAP's Deal Execution and Delivery Operations. The CBS Premium Engagement team is dynamic, supportive, and committed to continuous learning. We seek candidates eager to grow and gain insights into international deal support and contracting for SAP's premium services.

Our Values

SAP fosters innovation, inclusion, health, and flexibility. We believe in the strength of diversity and are committed to equal opportunity employment and accessibility. Interested applicants needing accommodations should contact our Recruiting Operations Team at [emailprotected].

Requisition ID: 425416 | Work Area: Consulting and Professional Services | Travel: 0-10% | Career Level: Professional | Employment Type: Full-Time | Additional Locations: #LI-Hybrid