Pre-Access Central Scheduler job at Intermountain Healthcare

Remote; Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A health organization is seeking a Pre-Access Central Scheduler II to manage patient scheduling and mentor new caregivers. The role demands strong customer service skills, medical knowledge, and experience in a high-volume environment. Offering a competitive hourly rate of $18.81 - $24.99, this position supports a flexible remote work culture with an emphasis on employee well-being. Join a team dedicated to quality care.

Leistungen

Generous benefits package

Wellness programs

Qualifikationen

• Required 2 years experience as a Pre-Access Central Scheduler I.
• Ability to manage and prioritize workload in a high volume environment.

Aufgaben

• Schedule and pre-register patients for appointments and procedures.
• Mentor and train new caregivers.

Kenntnisse

Customer service and communication skills

Basic Medical Insurance Knowledge

Technical accuracy in remote atmosphere

Time management skills

Complex Problem Solving

Detail oriented

Ausbildung

High school diploma or equivalent

4 years of revenue cycle experience

Jobbeschreibung

We're sorry, the employer did not include education information for this job.

The Pre-Access Central Scheduler II serves as a subject matter expert (SME) in the department to accurately
Schedule and pre-registers patients for appointments, outpatient visits, procedures, and other appointments captured by the department. Complete any administrative work that goes along with scheduling the appointment. Transcribe any external orders from Physican. Handle high call volumes for multiple locations and departments. Trains and/or mentors' new caregivers. Trains and/or mentors' new caregivers

Essential Functions

• As a SME this individual has more specialized knowledge of the Pre-Access Central Scheduler role
• All duties as assigned to a Pre-Access Central Scheduler I.
• Responsible for mentoring new and existing caregivers, in collaboration with Lead
• Participates in continued education development and engages with/on internal committees
• Has extensive knowledge on templates to identify breaks or problems as they arise
• Effectively escalates issues which cannot be resolved independently
• Meets or exceeds departmental productivity and quality standards.
• Promotes mission, vision, and values and abides by service behavior standards
• Performs other duties as assigned.

Skills

• Customer service and communication skills both verbal and written
• Basic Medical Insurance Knowledge
• Proficient ability to work with technical accuracy in a remote atmosphere
• Ability to manage and prioritize workload in high volume environment
• Proficient in use of CPT, ICD-10 codes and medical terminology
• Complex Problem Solving
• Detail oriented with above average organizational and time management skills
• Skilled in navigating web-based tools, scheduling resources and task specific tools
• Achieve a passing score on level 2 examination.

Physical Requirements:

Qualifications

• Required: High school diploma or equivalent OR (4) years of revenue cycle experience.
• Required: Minimum 2 years previous experience as a Pre-Access Central Scheduler I

Physical Requirements

• Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent customer interactions require employees to communicate and understand spoken information, alarms, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

Location:

Peaks Regional Office

Work City:

Broomfield

Work State:

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$18.81 - $24.99

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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