Post Sales Strategy & Operations Manager - French Speaking (m/f/d)

CoreTylynt; Berlin; Vor Ort; EUR 50.000 - 75.000; Vollzeit

Zusammenfassung

Join a cutting-edge supply chain company as a Customer Experience Manager focused on the French market. Drive customer satisfaction and loyalty through strategic improvements and process management within a dynamic, rapidly growing context. Embrace the entrepreneurial spirit of a team committed to redefining the industry with AI-driven solutions.

Leistungen

Attractive salary

Beautiful office space

Team events and lunches

Entrepreneurial freedom

Diverse and inclusive workplace

Qualifikationen

• Track record in fast-paced environments like Management Consulting or high-growth startups.
• Native-level French and fluency in English is mandatory.
• Ability to transform traditional industries and drive change.

Aufgaben

• Architect and implement a best-in-class post-sales strategy for the French market.
• Identify and resolve complex customer challenges, using insights for improvements.
• Manage end-to-end post-sales journeys, driving customer satisfaction.

Kenntnisse

Analytical Skills

Communication Skills

Strategic Thinking

Customer Relationship Management

Problem Solving

Ausbildung

Bachelor's or Master's degree in Business or a related field

Tools

Excel

SQL

Jobbeschreibung

Location: Full Onsite. Berlin Mitte, Germany.

About Company

A next-generation supply chain platform, the company is redefining how one of the world’s largest industries sources, distributes, and finances materials. Engineered to unlock the full potential of global trade, it harnesses agentic AI and workflow automation to provide seamless, high-efficiency access to premium materials at scale.

Since its commercial rollout, the platform has fueled exponential growth, optimizing procurement for thousands of businesses while setting new benchmarks for speed, transparency, and efficiency. Its competitive edge lies in full digitization and AI-driven supply chain management automation, eliminating inefficiencies and creating a direct, intelligent bridge between suppliers and buyers.

At its core is a proprietary AI-powered operating system that autonomously manages sourcing, sales, fulfillment, and fintech solutions within a unified order-to-pay infrastructure. By embedding financial services and logistics directly into its platform, it self-optimizes trade flows, reduces reliance on intermediaries, and accelerates transactions with minimal human intervention.

With a team of 75+ FTEs across Europe (Berlin HQ), China, and India, the company is rapidly scaling toward profitability, driving triple-digit million GMV, and setting new industry standards in autonomous, AI-powered supply chain orchestration.

What You’ll Do

Dive in as the strategic force behind our post-sales customer journey, transforming satisfaction into a powerful engine for growth. As a key player in a nimble, high-impact team, you'll own the customer experience for thel French market, shaping processes and driving initiatives that directly enhance customer lifetime value and accelerate our market expansion.

• Architect and implement a best-in-class post-sales strategy for the French market, serving as the expert for all customer-related initiatives and elevating their lifetime value.

• Proactively identify and strategically resolve complex customer challenges specific to the French market, leveraging insights to drive systemic improvements and align outcomes with core business objectives.

• Design, champion, and operationalize highly scalable processes that enhance customer experience, working in tandem with other internal teams to ensure operational excellence.

• Identify, analyze, and capitalize on strategic opportunities to boost customer retention and foster loyalty within your market.

• Manage end-to-end post-sales journeys, including onboarding, claims handling and delivery issues, to ensure the successful resolution of customer queries, whether large or small

• Drive critical cross-functional alignment with Tech, Logistics, and other departments, ensuring customer insights directly inform strategic roadmaps and enhance overall market responsiveness.

Who You Are

You're a strategic thinker and an execution-driven individual contributor with a proven track record of shaping outcomes in fast-paced environments. As a vital member of a small team, you're ready to make a significant impact on our customer success architecture and contribute directly to our disruptive mission in the French market.

• A Bachelor's or Master's degree in Business or a related field, demonstrating a strong foundation in strategic operations.

• Deeply curious and passionately aligned with the vision of hyper-growth startups, eager to contribute to exponential scaling.

• A catalyst for change, driven to transform traditional industries by leveraging an international and agile team.

• Excellent communication skills, with the ability to deal with external relationships (both buyers and suppliers). An aptitude for setting and managing expectations, together with defusing tense situations is necessary.

• Possess exceptional analytical prowess (power Excel/Sheets user, SQL an advantage); capable of distilling complex data into compelling strategic narratives and actionable insights.

• Exhibit a relentless, hands-on strategic mentality – you're focused on translating high-level vision into impactful, implemented solutions.

• Bring experience thriving in fiercely competitive, fast-paced environments such as Management Consulting, Investment Banking, Venture Capital, or a high-growth startup, demonstrating adaptability and resilience. The ability to navigate through ambiguity is a must-have.

• Native-level French language skills are essential for this role and fluency in English is mandatory.

Why This Role

• A role to fulfill with entrepreneurial freedom and a pre-validated business model to be pushed to the next level

• An experienced founding team (three companies, 2 exits)

• A future-proof job with an attractive salary in a successful and value-oriented company

• Collaboration with top-tier investors and angels (incl. various unicorn founders) as well as leading market experts

• A challenging yet rewarding work environment, and the opportunity to make a significant impact within a rapidly growing company

• Beautiful office space in the center of Berlin, monthly all-hands, team events, and team lunches

Join one of the fastest-growing B2B companies in Europe in an industry that is starving for innovative solutions. Work with an international intercultural team led by serial entrepreneurs and seasoned executives, advised by some of the brightest minds in the industry.

We are looking forward to hearing from you!

Please note:

We are committed to fostering a diverse and inclusive workplace where everyone's unique talents and perspectives are respected. We firmly believe that our strength lies in the rich tapestry of backgrounds, experiences, and ideas that our team members bring to the table. As an equal opportunities employer, we value and embrace differences and are dedicated to providing a fair and supportive environment for all.

We encourage candidates from all walks of life, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, religion, age, disability, or any other characteristic, to apply and join our team. We firmly believe that diversity drives innovation, creativity, and success, making us stronger as a collective.

CoreTylynt and its partners are committed to providing a stellar candidate experience.