Post-Onboarding Success Specialist

Wolt; Stuttgart; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Wolt is seeking a team member for their new Post Activation department, focusing on supporting newly onboarded restaurant partners. The role involves analyzing partner performance, training, and enhancing communication strategies, offering a dynamic and supportive work culture with opportunities for growth.

Leistungen

Generous PTO

Mental health support

Flexible hours

Home-office setup with a MacBook

Workspace budget

Opportunities for career growth

Qualifikationen

• Experience in partner support or communication-heavy roles.
• Outstanding communication skills in German and English.
• Gastronomy or food industry experience is a plus.

Aufgaben

• Analyze partner performance data and act on KPIs.
• Provide in-person training on hardware and app usage.
• Proactively communicate with partners to resolve issues.

Kenntnisse

Communication

Organizational skills

Problem-solving

Tools

Google Suite

Jobbeschreibung

About Wolt

At Wolt, we create technology that brings joy, simplicity, and earnings to neighborhoods worldwide. Since 2014, starting with restaurant food delivery, we now deliver almost everything across over 500 cities in 30 countries. In 2022, we joined forces with DoorDash to expand our global reach.

Working at Wolt is exciting and challenging. You’ll learn, build, and ship more than in most companies. If you’re a self-starter with drive and an entrepreneurial spirit, this could be the ride of your life.

Our Merchant Services team is central to Wolt’s success, ensuring our merchants have a seamless experience. We are looking for a team member for our new Post Activation department, which focuses on supporting newly onboarded restaurants to perform well through equipment training, order acceptance guidance, and innovative support strategies.

What you’ll be doing

• Analyze partner performance data and act on KPIs to improve performance.
• Monitor workflows related to partner performance improvement and track progress using Monday.com.
• Visit new restaurant partners and provide in-person training on hardware and app usage.
• Proactively communicate with partners to resolve issues via written and verbal channels.
• Collaborate with cross-functional teams, clearly formulating requests and tasks.
• Enhance approaches to partner and vendor communication, coaching, and training.

Our humble expectations

• Experience in partner support or communication-heavy roles.
• Positive demeanor and patience.
• Excellent organizational skills, ability to multitask, and track multiple workflows.
• Outstanding communication skills in German and English, both verbal and written.
• Keen eye for detail.
• Creative and innovative thinker, proposing solutions and workflow improvements.
• Gastronomy or food industry experience is a plus.
• Experience with Google Suite is a plus.

What we offer

• Flexible, supportive work culture with generous PTO, remote/hybrid options, flexible hours, and mental health support.
• Top-notch tools and home-office setup, including a MacBook and a workspace budget.
• Competitive salary with equity options.
• Inclusive, autonomous environment valuing ownership, learning, and collaboration.
• Opportunities for career growth and development across our global presence.

Next steps

Apply to have your application reviewed. If shortlisted, you’ll have a recruiter screening, a conversation with the hiring manager, and possibly a short assignment as part of the evaluation.

Our Commitment to Diversity and Inclusion

We are dedicated to fostering an inclusive community, hiring diverse teams, and providing equal opportunities for all. We believe innovation thrives when everyone has a seat at the table.