PoS Technical Solutions Specialist

Seiko Epson Corporation; Düsseldorf; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Epson is seeking a Technical Specialist in Germany to provide internal and external PoS support, including pre-sales activities and collaboration with the reseller network and system integrators. The role involves developing integration solutions and technical expertise across Epson PoS products.

The candidate will train channel partners, lead technical discussions with customers, and coordinate topics within Epson Germany and the Business Unit.

Qualifikationen

• Professional experience in PoS environment as a Technical Specialist.
• Strong technical expertise in PoS printing and its applications in various POS systems.
• Experience in technical support, pre-sales, or customer-facing service roles.
• Confident presence with customers in retail and hospitality sectors, as well as partners and suppliers.

Aufgaben

• Cross-business unit support for Epson sales teams.
• Technical support for tenders.
• Deliver technical training to channel partners regarding Epson technology.
• Develop solution approaches for integration and technical challenges.
• Direct collaboration with strategic customers in the PoS environment.
• Lead technical discussions with customers and associated external and internal partners.
• Coordinate technical topics within Epson Germany and the Business Unit.
• Train partner sales teams and key accounts on technical aspects of PoS products (remote and on-site).
• Own technical escalations and develop customer-focused solutions.
• Prepare and technically implement trade shows and events in close coordination with Sales and Business Management.
• Support and attend trade shows and events for market observation and network expansion.
• Evaluate and compare competitor products, including their integration.
• Build knowledge of other product areas (e.g. ColorWorks label printers) for backup purposes.
• Further develop expertise in controlling PoS printers (JavaPOS, OPOS, drivers, ESC/POS; learning ePOS control).
• End-to-end responsibility for Epson fiscal products in Germany.

Kenntnisse

PoS experience

Technical support

Pre-sales experience

Customer-facing

Tools

JavaPOS

OPOS

ESC/POS

Printer drivers

Jobbeschreibung

Epson is seeking a Technical Specialist in Germany to provide internal and external PoS support, including pre-sales activities and collaboration with the reseller network and system integrators. The role involves developing integration solutions and technical expertise across Epson PoS products.

The candidate will train channel partners, lead technical discussions with customers, and coordinate topics within Epson Germany and the Business Unit.