Portuguese Speaking Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Deutschland; Vor Ort; EUR 20.000 - 31.000; Vollzeit

Benefits dieser Stelle

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Modern Sofia office

Career development & internationalnet

Zusammenfassung

Mercier Consultancy Group is seeking a dynamic Portuguese-speaking Solutions Consultant to join our Sofia-based team. You will serve as the primary contact for Portuguese clients, resolving inquiries and technical issues while maintaining high customer satisfaction in a fast-paced BPO environment.

The role requires native or fluent Portuguese, strong English skills, and a valid EU passport for relocation. Relocation support, training, and a performance bonus are offered alongside a modern office

Qualifikationen

• Native or fluent Portuguese (spoken and written) is mandatory.
• Valid EU passport to facilitate relocation to Bulgaria.
• Previous experience in customer support services is desirable.
• Strong proficiency in English to coordinate with an international team.
• High level of digital literacy and aptitude for learning internal support systems.
• Exceptional problem‑solving abilities and a solution‑oriented mindset.

Aufgaben

• Be the primary contact for Portuguese-speaking clients and provide expert assistance.
• Navigate customer support software to resolve inquiries and technical issues.
• Maintain high customer satisfaction with professional, empathetic communication.
• Collaborate with cross-functional teams to escalate and resolve high-priority concerns.
• Document all interactions accurately within the CRM and maintain quality standards.
• Contribute to continuous improvement of support protocols within the center.
• Aim for KPIs focusing on quality, speed, and client retention.

Kenntnisse

Portuguese proficiency

English proficiency

Customer support experience

CRM software

Problem solving

Relocation readiness

Tools

CRM software

Jobbeschreibung

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top‑tier talent with world‑class opportunities across the European BPO and customer service landscape. We pride ourselves on delivering bespoke career solutions, making us the preferred partner for professionals seeking high‑impact roles in the expanding market of jobs in Bulgaria.

Job Overview

We are currently seeking a dynamic professional for the Portuguese Speaking Solutions Consultant position in Bulgaria, based in the vibrant capital, Sofia. This is a unique opportunity to join a leading customer support services firm where you will utilize your linguistic talents to solve complex client issues and drive operational excellence.

Key Responsibilities

• Act as a primary point of contact for Portuguese‑speaking clients, providing expert assistance and tailored solutions.
• Navigate complex customer support services software to ensure accurate resolution of inquiries and technical issues.
• Maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient communication.
• Collaborate with cross‑functional teams to escalation and resolve high‑priority client concerns.
• Document all interactions meticulously within the internal CRM to maintain quality standards in customer support.
• Contribute to the continuous improvement of support protocols within the center.
• Achieve individual and team‑based KPIs focused on quality, speed, and overall client retention.
• Native or fluent Portuguese (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate seamless relocation to Bulgaria.
• Previous experience in the customer support services industry is highly desirable.
• Exceptional problem‑solving abilities and a solution‑oriented mindset.
• Strong proficiency in English to ensure effective communication within our international team.
• High level of digital literacy and aptitude for learning new internal support systems.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Comprehensive Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus for high achievers
• Modern, centrally located office environment in Sofia
• Career development and international networking opportunities
  Life in Bulgaria

Choosing to pursue one of our many Portuguese‑speaking jobs in Sofia, Bulgaria, means embracing a high quality of life at a lower cost of living. Bulgaria is a land of beautiful mountain landscapes, a warm Mediterranean‑influenced climate, and a rapidly developing professional hub, making it one of the most exciting locations for young professionals in Europe.

Beyond the professional benefits, living in Bulgaria provides access to a vibrant cultural scene, historical architecture, and a welcoming international community. With our comprehensive relocation support, your transition to Bulgaria will be smooth and seamless, allowing you to enjoy everything this dynamic country has to offer.