German Speaking CX Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Deutschland; Vor Ort; EUR 20.000 - 31.000; Vollzeit

Zusammenfassung

Mercier Consultancy Group is seeking a German-speaking CX Specialist to join their Sofia-based team. The role concentrates on delivering high-quality technical and account support to German-speaking clients via phone, email and live chat, while maintaining product knowledge to resolve inquiries efficiently.

You will report to the German-speaking team in Sofia and engage in process improvements. Successful candidates have native or fluent German, strong communication skills, and prior customer

Qualifikationen

• Native or fluent German (spoken and written) is mandatory.
• Strong communication and customer-service mindset required.
• Experience in customer support or similar client-facing roles is a plus.
• Willingness to relocate to Sofia, Bulgaria for a permanent on-site position.

Aufgaben

• Provide high-quality technical and account support via phone, email, and live chat.
• Maintain understanding of product features to resolve inquiries and ensure satisfaction.
• Elevate complex issues to internal teams when needed.
• Document interactions in the CRM to track the customer journey.
• Contribute to continuous improvement of support processes within the German-speaking team in Sofia.
• Act as a brand ambassador and uphold premium service standards.
• Collaborate with international colleagues to share best practices.

Kenntnisse

German language

Customer service

Communication skills

Relocation ready

Tools

CRM software

Jobbeschreibung

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with world-class organizations across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career solutions that empower professionals to excel in global markets while fostering long-term industry success.

Job Overview

We are currently seeking an articulate and empathetic professional for a German Speaking CX Specialist position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career within the thriving customer support services industry, offering a unique opportunity to provide premium assistance to German-speaking clientele in a dynamic, multicultural environment.

Key Responsibilities

• Provide high-quality technical and account support via phone, email, and live chat within the customer support services sector.

• Maintain a deep understanding of product features to effectively resolve client inquiries and ensure customer satisfaction.

• Proactively identify and elevate complex technical issues to the appropriate internal departments.

• Document all interactions accurately within the CRM system to track and optimize the customer journey.

• Contribute to the continuous improvement of support processes as a key member of the German-speaking team in Sofia.

• Act as a brand ambassador, ensuring that all communications adhere to the company’s premium service standards.

• Collaborate with international colleagues to share best practices and drive excellence in service delivery.

• Native or fluent German (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory).

• Strong communication skills and a passion for delivering an outstanding customer experience.

• Previous experience in customer support services or a similar client-facing role is considered an asset.

• Ability to relocate to Sofia for this permanent on-site German Speaking CX Specialist position in Bulgaria.

• High level of digital literacy and aptitude for mastering new software and support tools.
  What We Offer

• Competitive Monthly Salary aligned with market standards for top-tier German-speaking jobs.

• Fully Paid Training program to ensure your professional development in the customer support services industry.

• Comprehensive Health Insurance and wellness benefits.

• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation included).

• Attractive Monthly Performance Bonus based on quality and efficiency metrics.

• A generous €1,500 Signing Bonus (one-time) for all new hires.

• Vibrant international work environment with excellent career growth prospects.
  Life in Bulgaria

Sofia is a rapidly growing European hub, perfect for those seeking exciting jobs in Bulgaria. With a rich history, a booming social scene, and a pleasant climate, Bulgaria offers an exceptional quality of life that combines ancient cultural landmarks with modern metropolitan amenities.

Beyond the professional appeal of this German Speaking CX Specialist position in Bulgaria, you will find that the local cost of living allows for an elevated lifestyle. From diverse gastronomy to the beautiful mountain landscapes just a short distance from the city, Bulgaria truly offers a rewarding experience for expatriates and locals alike.