German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy Group; Deutschland; Vor Ort; EUR 28.000 - 45.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Fully Paid Training

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Zusammenfassung

Mercier Consultancy Group is seeking a German-speaking Client Solutions Consultant to join our team in Bulgaria. The role focuses on delivering high-quality support to German-speaking clients via phone, email, and chat, while collaborating with internal teams to ensure excellent service delivery.

The ideal candidate will have native or fluent German, strong English, and proven communication and problem-solving skills. This on-site position includes a relocation package and a competitive salary.

Qualifikationen

• German-speaking client support experience preferred.
• Strong communication and problem-solving skills essential.
• Willingness to work on-site in Bulgaria and adapt to a fast-paced environment.

Aufgaben

• Provide high-quality support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries to maintain high levels of customer satisfaction.
• Collaborate with cross-functional departments to ensure seamless service delivery.
• Maintain detailed records of client interactions in the CRM database.
• Stay updated on product knowledge and service policies to provide accurate assistance.
• Participate in ongoing training sessions to enhance communication and technical proficiency.
• Contribute to a positive team culture in Bulgaria.

Kenntnisse

German (native/fluent)

English proficiency

Communication skills

Problem solving

Tools

CRM system

Jobbeschreibung

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm recognized for connecting elite talent with industry-leading corporations across Europe. We specialize in identifying top-tier professionals for the dynamic Customer Support Services sector, ensuring excellence and long-term career growth for our candidates.

Job Overview

We are currently seeking a motivated individual to join our team in a German Speaking Client Solutions Consultant position in Bulgaria. This role is perfect for those seeking German-speaking jobs within a professional environment, offering the chance to excel in Customer Support Services while enjoying a superior quality of life.

Key Responsibilities

• Provide high-quality support to German-speaking clients via phone, email, and chat.
• Resolve complex inquiries efficiently to maintain high levels of customer satisfaction within the Customer Support Services industry.
• Collaborate with cross-functional departments to ensure seamless service delivery for all clients.
• Maintain detailed records of client interactions in the company CRM database.
• Stay updated on product knowledge and service policies to provide accurate and reliable assistance.
• Participate in ongoing training sessions to enhance communication skills and technical proficiency.
• Contribute to the positive team culture that defines Mercier Consultancy Group’s operations in Bulgaria.
• Native or fluent German (spoken and written) is mandatory for this role.
• Professional proficiency in English to collaborate with an international team.
• Strong problem-solving skills and a passion for providing exceptional Customer Support Services.
• Ability to work effectively in an on-site, fast-paced professional environment.
• Previous experience in client-facing roles is considered an advantage for those pursuing jobs in Bulgaria.
• Valid EU passport (mandatory) to facilitate seamless relocation.

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• €1,500 Signing Bonus (one-time)
• Excellent career progression within the international Customer Support Services industry.
• And Much More…

Life in Bulgaria

Bulgaria offers an exceptional blend of rich history, vibrant modern culture, and stunning natural landscapes. By choosing one of our many German-speaking jobs, you will discover that Bulgaria is not only an affordable place to live but also a country that enjoys a sunny Mediterranean-influenced climate and a welcoming local community.

Sofia, the capital, is a bustling hub that perfectly complements our premium vacancies. Residents in Bulgaria enjoy world-class dining, a thriving nightlife, and a high standard of living. Our comprehensive relocation package ensures your transition to Bulgaria is stress-free, allowing you to focus on your new German Speaking Client Solutions Consultant position in Bulgaria immediately.