Irish Speaking Jobs With Fully Paid Relocation Package - Work In Sofia, Bulgaria

Mercier Consultancy Group; Deutschland; Vor Ort; EUR 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Relocation package

Signing bonus

Health insurance

Training program

Career development

Performance bonus

Multicultural environment

Zusammenfassung

Mercier Consultancy Group offers an exciting Irish-speaking customer support opportunity in Sofia, Bulgaria. This on-site role requires native or fluent Irish language skills and strong English, with a focus on delivering high-quality service across channels.

Relocation is provided, along with a comprehensive training program and a clear path for growth within a global organisation. Successful candidates will join a dynamic, multicultural team, with opportunities for professional development and

Qualifikationen

• Fluent Irish language skills required (spoken and written).
• Strong command of English (written and verbal).
• Willingness to relocate to Sofia, Bulgaria on a full-time, on-site basis is required.
• Prior experience in customer support is advantageous.
• Proficient in using computers and CRM, email, and live chat tools.
• EU passport is mandatory for employment eligibility in this position.

Aufgaben

• Deliver high-quality customer support to Irish-speaking clients via telephone, email, and live chat channels.
• Handle inquiries, complaints, and service requests in Irish and English with empathy and accuracy.
• Log, track, and update customer cases in CRM systems, ensuring precise records.
• Collaborate with team leads and cross-functional teams to resolve complex issues.
• Identify recurring concerns and communicate feedback to improve service quality.
• Adhere to SLAs, KPIs, and quality benchmarks across touchpoints.
• Participate in training sessions to maintain product knowledge and improve skills.
• Contribute to a positive, inclusive team culture in Sofia.

Kenntnisse

Irish language

English proficiency

Customer support

Tools

CRM software

Jobbeschreibung

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe’s most respected and dynamic international recruitment and business process outsourcing firms, with a proud track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing fluent and native language speakers into rewarding customer support services careers in some of Europe’s most vibrant cities. Our commitment to candidate success goes far beyond placement — we provide end-to-end support to ensure every professional we represent thrives in both their career and their new home.

Job Overview

Mercier Consultancy Group is proud to present an outstanding opportunity for fluent Irish speakers seeking Irish-speaking jobs in a thriving international environment. This Irish Speaking Jobs With Fully Paid Relocation Package position in Bulgaria places you at the heart of a fast-paced, professionally managed customer support services operation based on‑site in Sofia, Bulgaria’s dynamic and culturally rich capital city. Whether you are looking to launch your customer support career or take your existing experience to the next level, this role offers the perfect platform — complete with a generous relocation package, a competitive salary, and exceptional growth potential within a global organisation.

Key Responsibilities

• Deliver high-quality, professional customer support to Irish-speaking clients via telephone, email, and live chat channels, ensuring every interaction meets the highest service standards.

• Handle customer enquiries, complaints, and service requests in Irish and English with empathy, accuracy, and efficiency, striving for first‑contact resolution wherever possible.

• Accurately log, track, and update customer cases within the company’s CRM and ticketing systems, maintaining precise records in compliance with internal procedures.

• Collaborate closely with team leaders, quality assurance specialists, and cross-functional departments to resolve complex customer issues and elevate cases appropriately when required.

• Proactively identify recurring customer concerns and communicate feedback to relevant teams to support continuous service improvement across the customer support services operation.

• Adhere to all service level agreements (SLAs), key performance indicators (KPIs), and company quality benchmarks consistently across every customer touchpoint.

• Participate actively in ongoing training programmes, team briefings, and coaching sessions to maintain up-to-date product knowledge and enhance customer service skills.

• Contribute to a positive, inclusive, and high-performing team culture within the Sofia-based customer support services environment.

• Native or fluent proficiency in Irish (both spoken and written) is essential for this role — all candidate applications must demonstrate strong Irish language communication skills.

• A valid EU passport is mandatory for employment eligibility in this position.

• Strong command of English (written and verbal) to communicate effectively within an international, multicultural customer support services team.

• Previous experience in customer support, customer service, or a client-facing role is advantageous, though motivated candidates without prior experience are warmly encouraged to apply.

• Excellent interpersonal and active listening skills with a natural ability to empathise with customers and deliver calm, effective solutions under pressure.

• Proficiency in using computers and digital communication tools, including CRM platforms, email clients, and live chat software.

• Willingness to relocate to Sofia, Bulgaria on a full-time, on-site basis as part of this exciting international career opportunity.

What We Offer

• Competitive Monthly Salary reflective of your experience and language skills within the customer support services sector.

• Fully Paid Training programme delivered by experienced professionals to set you up for success from day one.

• Comprehensive Health Insurance coverage for your peace of mind throughout your employment.

• Fully Paid Relocation Package including return flight, airport transfer, and hotel accommodation upon arrival in Sofia, Bulgaria — making your move as smooth and stress-free as possible.

• Monthly Performance Bonus rewarding your dedication, quality of service, and achievement of key performance targets.

• €1,500 Signing Bonus (one-time payment) awarded to all successful new hires upon joining the team.

• Career development and advancement opportunities within a growing international organisation.

• A supportive, multicultural work environment where your Irish language skills are genuinely valued.

• And Much More…

Life in Bulgaria

Relocating to Bulgaria is one of the most exciting and rewarding decisions you can make as a young professional. Sofia, the capital of Bulgaria, is a vibrant, modern European city that seamlessly blends a rich historical heritage with a contemporary, fast-moving urban lifestyle. Bulgaria enjoys a wonderful continental climate, with warm, sun-filled summers perfect for exploring the nearby Vitosha Mountain, and crisp, scenic winters that bring their own unique charm. From stunning Orthodox churches and Roman ruins to lively rooftop bars and world-class restaurants, Bulgaria offers an extraordinary quality of life that consistently surprises and delights newcomers from across Europe and beyond.

One of the most compelling reasons that professionals choose jobs in Bulgaria is the remarkably affordable cost of living, which allows you to enjoy a high standard of living without stretching your budget. Bulgaria’s food scene is rich and diverse, with fresh local produce, hearty traditional cuisine, and an ever-growing selection of international dining experiences available throughout Sofia. The country’s warm and welcoming people, excellent public transport network, and thriving expat community make settling into life in Bulgaria feel natural and enjoyable from the very first week. For Irish speakers looking for a fresh start abroad, an Irish Speaking Jobs With Fully Paid Relocation Package position in Bulgaria truly represents an unmissable opportunity to build a fulfilling career while experiencing everything this wonderful country has to offer.