Portuguese Speaking Customer Experts for messaging app - Work In Athens, Greece

Mercier Consultancy Group; Deutschland; Presencial; EUR 25.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th and 14th salaries

Performance bonus

Fully paid training

Full health insurance

Relocation package

Global team experience

Descripción de la vacante

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts for a messaging app to join our team in Greece. The role requires relocation to Athens and offers a competitive monthly salary with modern training and relocation support.

You will provide high-quality user support, manage inquiries across channels, and help ensure safe, engaging experiences. Fluency in Portuguese and strong English communication are essential for success in our international team.

Formación

• Portuguese native or fluent (spoken and written) is required.
• Proficient English communication for collaboration within an international team.
• Previous experience in social media, customer service, or digital communications is valued.

Responsabilidades

• Provide high-quality support to users of a leading global messaging app.
• Handle daily inquiries across digital channels with a focus on user satisfaction and safety.
• Monitor social media trends to improve user experience and engagement.
• Resolve technical and non-technical issues with a professional tone aligned to the brand.
• Maintain knowledge of platform features and updates.
• Collaborate with international teams to ensure seamless service across time zones.

Conocimientos

Portuguese language

English language

Written communication

Customer service

Social media experience

Descripción del empleo

Portuguese Speaking Customer Experts for messaging app

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We pride ourselves on facilitating career-defining opportunities that prioritize professional growth, cultural immersion, and excellence within the global business sector.

Job Overview

We are currently seeking talented professionals for the Portuguese Speaking Customer Experts for messaging app position in Greece to join a dynamic team in the vibrant Social Media industry. This role offers an incredible opportunity to advance your career while living in one of the most culturally rich destinations, with many seeking out these unique Portuguese-speaking jobs for the unparalleled lifestyle benefits they provide.

Key Responsibilities

• Provide high-quality support to users of a leading global messaging app within the Social Media sector.
• Manage daily inquiries through various digital channels, ensuring user satisfaction and platform safety.
• Monitor and analyze social media trends to improve user experience and engagement.
• Resolve technical and non-technical issues with efficiency and a professional, brand-aligned tone.
• Maintain comprehensive knowledge of the messaging platform’s features and updates.
• Collaborate with international teams to ensure seamless service delivery across different time zones.
• Contribute to the continuous improvement of customer support workflows and communication standards.
• Native or fluent Portuguese (spoken and written) is mandatory.
• Professional proficiency in English to collaborate within our international team.
• Previous experience in social media, customer service, or digital communications is highly valued.
• Strong empathy, patience, and excellent written communication skills.
• Valid EU passport or a valid work permit for Greece.
• Commitment to relocating to Athens for this career-defining opportunity.

What We Offer

• Competitive Monthly Salary
• 2 Extra Salaries Per Year (13th and 14th salary)
• Monthly Performance Bonus
• Fully Paid Training programs to ensure your success in the Social Media industry.
• Full Health Insurance coverage.
• Fully Paid Relocation Package (flight, transfer, and hotel accommodation upon arrival).
• Opportunity to work in the heart of Greece with a global team.
• And Much More…

Life in Greece

Jobs in Greece provide more than just a paycheck; they offer a lifestyle defined by sunshine, ancient history, and a vibrant social scene. Residents in Athens enjoy a Mediterranean climate, world-class cuisine, and proximity to stunning coastlines, making Greece an ideal destination for those seeking a perfect work-life balance.

Relocating to Greece is an adventure of a lifetime, bolstered by a welcoming local culture and an international community of expatriates. Whether you are exploring the historic landmarks or enjoying the local Mediterranean lifestyle, you will find that living in Greece is as enriching personally as it is professionally.