Portfolio Delivery Leader - Auto/ Automotive

Salesforce; Deutschland; Remote; EUR 120.000 - 190.000; Vollzeit

Zusammenfassung

Salesforce is seeking a Portfolio Delivery Leader (PDL) within its Professional Services Delivery Account Management. This executive-level individual contributor owns portfolio health, aligns pre-sales with delivery, and protects margins while governing risk across multiple engagements.

You will interact with C-suite stakeholders and drive resource strategy, ensuring long-term partner relationships and service excellence in a complex, multi-engagement book.

Qualifikationen

• Currently Director-level or above.
• Experience managing a complex, multi-engagement book with revenue and margin responsibility.
• Strong financial acumen to read portfolio financials weekly.
• Proven executive-level CRM and relationship management.
• Experience governing delivery risk and sign-off before contracts.
• Ability to operate in a matrixed environment without direct people management.
• Comfort with portfolio scanning across multiple engagements.
• Familiarity with fixed-fee delivery models and governance.

Aufgaben

• Own end-to-end portfolio health across engagements; monitor red/yellow/green status.
• Drive pre-sales and delivery alignment with level-3 signoffs before contracts.
• Own Services Delivery Strategy content and SDS reviews.
• Protect margin at deal level; manage contingency and burn rates.
• Engage CIO/CFO/CTO regularly to ensure confidence in delivery motion.
• Be the escalation point for delivery issues and govern High Watch engagements.
• Oversee staffing and fulfillment within your portfolio with Demand planning.
• Identify renewal risk and surface expansion signals to feed the sales motion.

Kenntnisse

Executive leadership

Portfolio management

Financial acumen

Stakeholder management

Risk assessment

Tools

SPSM

Guided Scoping

Portfolio dashboards

Jobbeschreibung

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

The Portfolio Delivery Leader (PDL) is an executive level individual contributor role within the Delivery Account Management (DAM) function of Salesforce Professional Services. A PDL owns the health and performance of a defined book of business symmetrically aligned to sales portfolio(s) within an operating unit across a range of customer engagements including paid and investment commitments.

The PDL operates at a portfolio level, not a project execution level, spending roughly half their time in direct customer engagement and half governing portfolio health, financials, and resource strategy while carrying a 25% utilization. They act as the delivery organization's primary point of accountability for deal acceptance, escalation management, and margin protection. They are the connective tissue between pre-sales solutioning and delivery execution - validating that what is sold can actually be staffed and delivered at the proposed margin, identifying risk early enough to course-correct, and building the executive relationships that turn one-time engagements into long-term partnerships. Their success is defined by what they prevent, protect, and grow.

Your Impact

• Portfolio Health End-to-End: you are the named owner of red/yellow/green status across all engagements in your book; you catch signals before they become escalations.
• Drive pre-sales & delivery alignment: you own level 3 signoffs on opportunities before contract execution; you validate that resource strategy, staffing mix, and deal risk are viable before they enter your portfolio.
• Own the Services Delivery Strategy: you own the content in Services Delivery Strategy (SDS) reviews; you arrive prepared to speak to every red and yellow account in your portfolio.
• Protect margin at the deal level: you manage contingency deliberately, monitor fixed-fee burn rates, track delivered vs. bid margin, and escalate before overruns compound
• Be the executive face of delivery: you engage C-suite stakeholders (CIO, CFO, CTO) on a regular cadence, ensuring customers feel supported, informed, and confident in Salesforce's delivery motion
• Lead cross-functional recovery when things go wrong: you are the first escalation point of contact for delivery issues; you own the path to resolution and ensure High Watch engagements are actively governed, not passively tracked
• Drive resource strategy across your book: you own fulfillment of the scoped staffing mix within your portfolio and partner with the Delivery Engagement Lead on prioritization when demand exceeds supply
• Surface expansion signals from within accounts: you identify white space, flag renewal risk, and feed delivery-originated pipeline back into the sales motion

Minimum Requirements

• Currently Director-level or above
• Demonstrated experience managing a complex, multi-engagement book of business with direct accountability for revenue and margin outcomes
• Strong financial acumen - able to read and interpret portfolio financials (contingency usage, burn rate, delivered vs. bid margin, revenue forecast) on a weekly cadence
• Proven executive-level customer relationship management, including navigating difficult conversations and stabilizing at-risk accounts
• Experience governing delivery risk - ability to assess deal viability, identify scope or staffing gaps, and provide sign-off before contract execution
• Demonstrated ability to drive outcomes in a matrixed environment without direct people management authority
• Comfortable operating at a portfolio scanning altitude across multiple strategic engagements simultaneously, rather than deep execution on a single account
• Strong escalation and conflict resolution skills; a calm, credible center of gravity when things go sideways
• Prior experience with fixed-fee delivery models and the financial governance disciplines they require - burn rate management, milestone attainment, scope control

Preferred Qualifications

• PMP, PgMP, SCRUM, SAFe or equivalent certification(s)
• Expert in Salesforce delivery methodology (SPSM), Guided Scoping, and portfolio health monitoring tools
• Working knowledge of GDC, subcontractor governance, and onshore/offshore staffing tra