Polish Speaking Fitbit Customer Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Deutschland; Vor Ort; EUR 19.000 - 29.000; Vollzeit

Benefits dieser Stelle

Fully Paid Training

Health Insurance

Relocation Package

Monthly Bonus

Signing €1,500 Bonus

Zusammenfassung

Mercier Consultancy Group is seeking a Polish-speaking Fitbit Customer Support Specialist to join our team in Sofia, Bulgaria. You will support Polish-speaking users, troubleshoot Fitbit device issues, and promote healthy living while representing the Fitbit brand.

This role requires fluent Polish, strong English for corporate training, and excellent communication. Relocation support and a signing bonus are offered to successful candidates.

Qualifikationen

• Polish-speaking required (native or fluent).
• Excellent communication and customer-centric mindset.
• Willing to work on-site in Sofia (Bulgaria).
• Proficiency in English for training/docs.
• EU passport (valid) mandatory.

Aufgaben

• Provide world-class customer support to Polish-speaking users regarding Fitbit devices and wellness ecosystem.
• Troubleshoot technical issues related to fitness tracking and app synchronization.
• Educate users on maximizing wellness features and data insights.
• Maintain high customer satisfaction with professional, empathetic service in Fitness & Wellness.
• Document user interactions to assist product improvement.
• Act as a Fitbit brand ambassador promoting health and active living.

Kenntnisse

Polish language

English proficiency

Customer service

Communication skills

Jobbeschreibung

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, specializing in connecting elite talent with industry-leading brands across Europe. We pride ourselves on facilitating career-defining opportunities that blend professional growth with exceptional lifestyle experiences.

Job Overview

We are seeking a passionate individual for the Polish Speaking Fitbit Customer Support Specialist position in Bulgaria to join our dynamic team in the thriving Fitness & Wellness industry. This is one of the most exciting Polish-speaking jobs currently available, offering you the chance to support global users in achieving their health goals while enjoying a high-quality lifestyle among our growing international community.

Key Responsibilities

• Provide world-class customer support to Polish-speaking users regarding their Fitbit wearable devices and wellness ecosystem.
• Troubleshoot technical issues related to fitness tracking, heart rate monitoring, and application synchronization.
• Educate users on how to maximize their wellness journey using Fitbit's suite of health features and data insights.
• Maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient service in the Fitness & Wellness sector.
• Document user interactions accurately to assist in the continuous improvement of product performance.
• Act as a brand ambassador for Fitbit, promoting a culture of health and active living.
• Collaborate with internal teams to resolve complex technical concerns and hardware inquiries.
• Native or fluent Polish (spoken and written).
• Valid EU passport (mandatory).
• A strong interest in the Fitness & Wellness industry and a passion for technology.
• Excellent communication skills with a customer-centric mindset.
• Ability to work on-site in Sofia, as this is a key Polish Speaking Fitbit Customer Support Specialist position in Bulgaria.
• Proficiency in English for corporate training and documentation purposes.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training to ensure your success in the Fitness & Wellness field.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your smooth transition to one of the top jobs in Bulgaria.
• Monthly Performance Bonus linked to service excellence.
• €1,500 Signing Bonus (one-time) for all successful new hires.
• A vibrant international workplace environment with frequent team-building events.

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, modern European amenities, and breathtaking natural beauty. As you settle into your new role in Sofia, you will discover that Bulgaria is a land of vibrant culture, pleasant climates, and a cost of living that allows for a fantastic quality of life. This destination is quickly becoming a top hub for Polish-speaking jobs, attracting talented professionals from across the continent.

From world-class restaurants and cafes to the energetic nightlife of Sofia, your time in Bulgaria will be an unforgettable adventure. Whether you are exploring the nearby mountain ranges or enjoying the local cuisine, the relocation support provided ensures you can focus entirely on enjoying your new life in Bulgaria while building your career in the global Fitness & Wellness market.