Policy Administrator (m / f)

Foyer; Saarbrücken; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading insurance company in Luxembourg seeks a motivated Insurance Contract Administrator to manage client contracts and ensure exceptional customer service. Working within an international team, you will handle the full contract lifecycle while contributing to ongoing improvements and operational effectiveness. The position offers a dynamic work environment with opportunities for growth and flexibility, including the possibility of homeworking.

Leistungen

Multicultural work environment

Flexibility of an SME

Homeworking possibilities

Company restaurant at preferential rates

Qualifikationen

• Previous experience in insurance, healthcare, or customer service is a strong asset.
• Fluent in English and German; French or other languages are an advantage.

Aufgaben

• Assist clients with all contract-related matters throughout the full lifecycle.
• Ensure high-level customer service and maintain accurate records.
• Collaborate with internal teams to assess risks and gather information.

Kenntnisse

Customer-focused

Detail-oriented

Team player

Adaptability

IT system proficiency

Fluency in English

Fluency in German

Tools

MS Office

Jobbeschreibung

Foyer Global Health is the international health insurance brand of Foyer Group, Luxembourg’s leading insurance company. We provide first-class health coverage to globally mobile individuals and are part of a growing, innovative environment with a strong international focus.

To support our continued expansion, we are looking for a motivated and client-oriented :

Insurance Contract Administrator (m / f)

As an Insurance Contract Administrator, you will assist our individual and group clients with all requests related to their insurance contracts and provide support throughout the full insurance contract lifecycle. You will work as part of a dynamic, international team to ensure high-quality administration of our contracts, while contributing to continuous improvements in customer experience.

Your Tasks :

• Support our clients with all contract-related matters throughout the full lifecycle (from policy issuance to termination).
• Ensure that all tasks are performed within the foreseen turn-around times, providing a high level of customer service at all times.
• Maintain and document accurate records within our IT systems including all communication with clients and stakeholders.
• Escalate any complaints or call backs in a timely manner.
• Verifying the accuracy and completeness of the given information and obtaining additional information if necessary.
• Assessing risks and determining premium loadings or exclusions in close collaboration with the Medical Department
• Handling the creation of new insurance policies.
• Collaborate with internal teams to assess risks or gather the required information.
• Undertake other business activities and tasks as required, ensuring ongoing operational effectiveness, efficiency and positive contribution to Foyer Global Health.

Your Profile :

We are looking for someone who is :

• Customer-focused and motivated to deliver a high level of service.
• Detail-oriented and accurate in their work.
• A strong team player with a willingness to learn and grow.
• Able to adapt to an international, fast-moving environment.
• Comfortable using IT systems and standard MS Office tools.
• Previous experience in insurance, healthcare, or customer service is a strong asset.
• Fluent in English and German (French or other languages are an advantage).

What we offer :

A multicultural, learning and innovative work environment,

The benefits of a large group with the flexibility of an SME.

The possibility of homeworking

A company restaurant at preferential rates,