PMO and Governance Manager

Centrica; Deutschland; Remote; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A prominent energy and services company seeks a PMO & Governance Manager in Germany to lead governance and reporting processes for customer and CX portfolios. The ideal candidate has proven PMO experience and excellent knowledge of delivery frameworks, ensuring alignment with strategic goals. Strong organisational skills and familiarity with delivery tools are essential for this role.

Qualifikationen

• Proven experience in a PMO, delivery governance, or programme support role.
• Excellent knowledge of programme lifecycle and governance principles.
• Strong ability to manage multiple programmes' documentation simultaneously.

Aufgaben

• Operate the delivery governance framework for strategic customer programmes.
• Provide PMO oversight across key initiatives.
• Coordinate and prepare inputs for governance boards and reports.

Kenntnisse

PMO experience

Delivery governance knowledge

Excellent communication skills

Organisational skills

Attention to detail

Stakeholder coordination

Ausbildung

Certification in PMO, Project, or Programme Management

Tools

MS Project

Power BI

JIRA

Smartsheet

Jobbeschreibung

About your team:

The Chief Customer Office (CCO) exists to drive commercial growth across all of Centrica Retail through a focus on world-class customer experience and highly attractive and compelling product and service propositions.

About your role:

We’re looking for a proactive and detail-oriented PMO & Governance Manager to lead the governance and reporting processes across our customer and CX portfolios. In this pivotal role, you’ll ensure delivery is well-structured, transparent, and aligned with strategic goals. You’ll collaborate with cross-functional teams and senior leaders to maintain high standards in planning, risk management, and performance tracking. If you thrive in a fast-paced environment and are passionate about driving consistency and continuous improvement in programme delivery, we’d love to hear from you.

What will you be doing?

• Operate the delivery governance framework for strategic customer programmes, including controls, templates, and reporting cadence

• Provide PMO oversight across key initiatives — ensuring consistency in planning, tracking, change control, and risk management

• Partner with Finance, Growth Strategy, and other Portfolio colleagues to ensure alignment of investment, capacity, and benefits tracking. Manage central reporting processes including programme health, milestone status, dependency logs, and benefits tracking

• Coordinate and prepare inputs for governance boards, portfolio reviews, and executive reporting cycles

• Support programme teams in applying standards and using delivery toolkits (e.g., RAID logs, change controls, delivery dashboards)

• Maintain portfolio-level views of delivery progress, risks, issues, and resource dependencies

• Drive continuous improvement of PMO practices and support teams in adopting best-practice delivery disciplines

• Ensure alignment between PMO activities and portfolio prioritisation, assurance, and business readiness efforts

• Support onboarding and capability building for programme and project teams

• Act as a point of contact for internal audit, compliance, or regulatory reviews of programme governance

Here's what we’re looking for:

• Proven experience in a PMO, delivery governance, or programme support role

• Excellent knowledge of programme lifecycle, delivery frameworks, and governance principles

• Certification in PMO, Project, or Programme Management (e.g., PRINCE2, MSP, APM, PMI) is desirable

• Training in governance or risk assurance is an advantage

• Skilled in reporting, documentation, dashboarding, and stakeholder coordination

• Strong attention to detail with the ability to manage multiple programmes' documentation simultaneously

• Strong communication and organisational skills with a proactive, solutions-oriented mindset

• Familiarity with delivery tools (e.g., MS Project, Power BI, JIRA, Smartsheet) and governance workflows