Platform Customer Support (f/m/d)- French Speaking

Apaleo; Deutschland; Remote; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A dynamic technology company in Germany is seeking a Platform Customer Support (f/m/d) to help deliver exceptional support experiences. The role involves troubleshooting API-related issues, collaborating with cross-functional teams, and maintaining clear documentation. Ideal candidates will possess strong communication skills and be fluent in both French and English. This position allows for remote work, promoting flexibility in your work style.

Leistungen

Flexible Working Style

30 Days of Vacation

Free Public Transportation in Munich

Access to EGYM Wellness Pass

Fair & Transparent Compensation

Qualifikationen

• Solid understanding of APIs, web platforms, SaaS products.
• Strong troubleshooting skills with a curious, investigative mindset.
• Excellent communication skills — you explain technical concepts clearly.

Aufgaben

• Act as the first line of support for platform-related issues.
• Troubleshoot and resolve incidents across APIs, integrations, and UI.
• Collaborate with various teams to escalate complex issues.

Kenntnisse

Troubleshooting skills

Excellent communication skills

Team collaboration

Fluent in French

Fluent in English

Curious and investigative mindset

Tools

Datadog

Sentry

Kibana

Jobbeschreibung

Remote

At Apaleo, we’re revolutionising the hospitality industry with our API-first property management platform, giving businesses the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform simplifies operations, elevates the guest journey, and drives revenue growth.

Now we’re looking for a Platform Customer Support (f/m/d)- French Speaking to help us deliver exceptional support experiences and ensure platform stability and performance for our users.

What You’ll Be Up To:

• Act as the first line of support for platform-related issues from customers and internal teams.
• Troubleshoot and resolve incidents, bugs, and platform behavior questions across our APIs, integrations, and UI.
• Collaborate with Engineering, Product, and Customer Success teams to escalate and resolve complex issues.
• Write and maintain clear, helpful documentation and contribute to our internal knowledge base and FAQs.
• Monitor platform performance and proactively flag issues or anomalies using tools like Datadog, Sentry, or Kibana.
• Drive improvements by identifying recurring pain points and helping reduce support volume through process automation and product feedback.
• Support customer onboarding and technical integrations when needed.

What You’ll Bring to the Team:

• Solid understanding of APIs, web platforms, SaaS products.
• Strong troubleshooting skills with a curious, investigative mindset — you get to the root of problems.
• Excellent communication skills — you explain technical concepts clearly to both technical and non-technical audiences.
• Team player with strong cross-functional collaboration skills.
• Fluent in French, English are a must, German is a plus.

What We Offer:

• A Diverse & International Team– Work alongside passionate experts from various disciplines and backgrounds, fostering a truly global perspective.
• Flat Hierarchy & Flexible Structure– Enjoy autonomy and ownership in an environment that values collaboration over rigid hierarchies.
• A Key Role in a Fast-Growing Startup– Be part of one of the most promising international startups in the hospitality industry, right in the heart of Munich.
• Fair & Transparent Compensation– Benefit from a clear peer review system and career progression plan designed to reward your growth.
• Flexible Working Style– We support flexible hours and remote work, depending on the role.
• Engaging Team Events– Join us for cocktail club nights, team dinners, meet-ups, and the legendary Oktoberfest celebrations!
• 30 Days of Vacation– Recharge and enjoy a generous annual leave policy.
• Free Public Transportation in Munich– We’ve got your commute covered!
• Access to EGYM Wellness Pass – enjoy a variety of fitness and wellness studios to support your physical and mental well-being

How you make an impact joining Apaleo: Joining Apaleo means more than just taking on a role—it’s about driving real change in the hospitality industry. Your contributions will directly shape our innovative platform, influence company-wide decisions, and help redefine the future of hospitality tech. At Apaleo, your voice matters, your ideas are valued, and your impact is tangible. Be part of a team where your work fuels progress, collaboration sparks innovation, and growth is a shared journey.

We are proud to be an Equal Opportunity and Affirmative Action Employer, committed to fostering a diverse, inclusive, and welcoming workplace. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, gender identity or expression, sex, national origin, age, marital status, disability, or any other characteristic protected by applicable law. Your personal data will be handled with the utmost care and in compliance with GDPR and relevant data protection regulations. We celebrate differences and believe that diversity enriches our team and drives innovation.

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Your personal data will be collected by apaleo GmbH (“Controller”) located at Dachauerstr. 15 A 80335 Munich, Germany. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 as necessary for the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

What’s your experience with APIs in terms of usage, troubleshooting, and how many years have you worked with them? *

Please indicate your level of fluency in French? *

A1-A2: Beginner

B1-B2: Intermediate

C1-C2: Advanced

Please indicate your level of fluency in English? *

A1-A2: Beginner

B1-B2: Intermediate

C1-C2: Advanced

Please indicate your level of fluency in German?

Where are you currently located? (City, Country) *

Were you referred to this job by an Apaleo employee? If yes, please provide their name and How did you apply? Company Website, LinkedIn, WeAreDevelopers or others?*

What are your salary expectations for this role per year in Euros?

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