Payroll Specialist

Alight Solutions; Deutschland; On-site; USD 46,712 - 93,425; Full time

Benefits offered by this job

Competitive total rewards package

Continuing education & training

Opportunities for professional development

Job summary

An established industry player is seeking a Senior Specialist to enhance payroll operations and support a dynamic team. In this pivotal role, you will manage payroll activities, ensuring accuracy and compliance while fostering team growth through training and coaching. Your expertise in payroll processing and problem resolution will be crucial as you engage with clients and drive innovation within the organization. Join a forward-thinking company that values your contributions and offers opportunities for professional development in a thriving global environment.

Qualifications

• Experience in payroll processing and supporting payroll teams.
• Strong skills in training delivery and coaching for team development.

Responsibilities

• Support payroll activities from end to end according to standards.
• Manage Root Cause Analysis for client escalations and issues.
• Champion innovation and continuous improvement initiatives.

Skills

Payroll Processing

Root Cause Analysis

Client Engagement

Change Request Management

Training and Coaching

Confidential Information Handling

Education

Bachelor's Degree in Human Resources or related field

Tools

hrX suite of tools

Job description

The primary focus of the Senior Specialist will be to support the activities for the payroll life cycle accurately and timely. You will have a key role in the support of all payroll activities in addition to providing support to the payroll team. As the Senior Specialist you will be expected to upskill and develop colleagues through training delivery and coaching to enable them to fulfill their role while performing champion responsibilities for innovation.

Key responsibilities:

• Ability to support payroll and the payroll team from end to end according to the defined standards and client requirements including all associated payroll tasks and transactions.
• Ability to utilize the hrX suite of tools as it relates to payroll processing and all associated activities.
• Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented.
• Pro-actively identify upsell opportunities and support the Change Request process when deviations from the contractually defined standard scope of service are identified. This may include, but is not limited to, estimating and implementing changes.
• Understand standard and client specific payroll reports including statutory year end reporting needs as required by the customer contract and scope of service.
• Maintains current knowledge of legislation requirements; system updates, changes and overall payroll procedures while managing the payroll legislation road map.
• Answer payroll related questions and requests from the team and from clients; supporting the Operations Manager with client engagement activities.
• Update, maintain and enforce the usage of the Defined Work Instructions (DWIs) and other process documentation.
• Ability to recognize and deal appropriately with sensitive and confidential information.
• Ability to resolve and support technical and functional issues escalated from other team members and clients.
• Ensure compliant use of all systems.
• Support and maintain the client solution workbook and provision functional support as needed.
• Participate and champion innovation activities to drive continuous improvement.
• Support and guide project implementations and go-lives.
• Upskill and develop colleagues through training delivery and coaching to enable them to fulfil their role.
• Participates in projects and activities as needed and assigned.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.