Patient Journey Project Manager

Dedalus; Stuttgart; Vor Ort; EUR 50.000 - 90.000; Vollzeit

Zusammenfassung

Ein innovatives Unternehmen sucht einen Global Project Coordinator, der die Patientenreise optimiert und die Zusammenarbeit zwischen verschiedenen Teams fördert. In dieser Rolle werden Sie Schlüsselprojekte leiten, um die Patientenversorgung zu verbessern und die Effizienz zu steigern. Ihre Fähigkeiten in der Projektkoordination und Kommunikation werden entscheidend sein, um die strategischen Ziele zu erreichen. Wenn Sie eine Leidenschaft für das Gesundheitswesen haben und in einem dynamischen, globalen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifikationen

• 5 Jahre Erfahrung in Projektkoordination oder Management, vorzugsweise im Gesundheitswesen.
• Starker Fokus auf Patienten-Erfahrungsprinzipien und Prozesse.

Aufgaben

• Koordination von Patientenreise-Initiativen innerhalb der Geschäftseinheiten.
• Hauptansprechpartner für Produktteams bezüglich Patientenreise-Projekten.

Kenntnisse

Projektkoordination

Kommunikation

Interpersonelle Fähigkeiten

Organisatorische Fähigkeiten

Teamarbeit

Ausbildung

Bachelor in Gesundheitsverwaltung

Bachelor in Betriebswirtschaft

Tools

Projektmanagement-Tools

Zusammenarbeit Software

Jobbeschreibung

And do you want to make healthcare safer, better and more reliable?

Join our Team!

Dedalus is a global leader in healthcare solutions dedicated to enhancing the patient journey and improving healthcare outcomes worldwide. We specialize in developing innovative technologies and services to optimize patient experiences across diverse healthcare settings.

We are looking for a: Global Project Coordinator

We are seeking a motivated and organized individual to join our team as a Patient Journey Project Manager. Reporting to the Program Manager of ORBIS U Transition & Strategy, the primary responsibility of this role is to coordinate patient journey initiatives within various business unit teams while also providing support in escalation management as needed.

Key Responsibilities:

1. Collaborate with various stakeholders in the business unit to develop and implement patient journey initiatives aligned with strategic objectives.
2. Serve as the main point of contact for product teams regarding patient journey projects, providing guidance and support as needed.
3. Coordinate project activities, timelines, and resources across Business Units to ensure successful execution of patient journey initiatives.
4. Facilitate communication and collaboration between internal teams and external stakeholders involved in patient journey initiatives.
5. Build and maintain strong relationships with key stakeholders, including clinicians, administrators, and patient advocacy groups.
6. Provide regular updates on patient journey projects to stakeholders, addressing feedback and concerns as necessary.
7. Assist in managing escalated issues related to the patient journey, working with cross-functional teams to address and resolve customer concerns.
8. Assess and prioritize escalated issues based on urgency and impact, ensuring timely resolution and customer satisfaction.
9. Provide support and guidance to Business Units in handling escalated issues effectively.
10. Monitor and evaluate the effectiveness of patient journey initiatives, identifying opportunities for improvement and optimization.
11. Recommend best practices and strategies to enhance the patient experience and drive operational excellence across Business Units.
12. Collaborate with internal teams to implement process improvements and innovation in patient journey coordination.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, or related field.
• Proven experience (5 years) in project coordination or management, preferably in healthcare or related industry.
• Strong understanding of patient experience principles and healthcare delivery processes.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work effectively in a global, cross-functional team environment.
• Proficiency in project management tools and collaboration software.

Position to fill ASAP in France (preferred) and Germany.