Partner Success Manager/Responsable Partenaires - French Market - Berlin based (all genders)

SUNDAY NATURAL; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A health and wellness company in Berlin is seeking a Partner Success Manager to support its partner network. You'll handle communications and administration while collaborating with the field sales team to ensure successful partnerships. Candidates should have a degree in business administration, experience in partner management, and strong German skills. The role offers a hybrid work model and various employee discounts.

Leistungen

Discounts on Sunday Natural products

28 days of paid time off per year

Hybrid work model with flexibility

Discounts on various brands

Inviting office spaces with organic teas

Qualifikationen

• Experience in Partner Management, Customer Success, Administration, or Sales Support.
• Excellent German skills (C2 level) and solid English proficiency.
• Familiarity with Health & Nutrients, either professionally or personally.
• Accuracy and enthusiasm for data management in CRM systems.
• Initiative and excellent organizational skills.
• Familiarity with 'Health & Nutrients' topics is a plus.

Aufgaben

• Act as the primary contact for our partners via email and phone.
• Create and maintain accurate partner records in CRM and support systems.
• Guide partners from contract conclusion through onboarding journey.
• Collaborate with sales to strengthen partner relationships.
• Identify opportunities for process improvements.

Kenntnisse

Partner Management

Customer Success

Data Management

Strong Communication Skills

Organizational Skills

Accountability

Strong English skills

Fluent German (C2 level)

Ausbildung

Degree in Business Administration or Management

Tools

Google Suite

Salesforce

Zendesk

Jobbeschreibung

Your role

As a Partner Success Manager (all genders) based in Berlin, you will be responsible for the end-to-end support of our partner network – from contract signing through the initial onboarding processes. Your focus will be on communication and administration, while collaborating closely with our field sales team to ensure strong and lasting partnerships.

• Communication & Support: Act as the primary contact for our partners via email, ticketing system, video calls, and phone. Handle organizational questions, resolve special cases, and coordinate internal processes
• Data Management & Administration: Create and maintain accurate partner records in CRM and support systems, ensuring all data is up to date and complete
• Contract & Onboarding Processes: Guide partners from contract conclusion through their onboarding journey, ensuring a smooth start
• Collaboration with Field Sales: While your main focus is on administration and partner care, you will work closely with our field sales colleagues to strengthen partner relationships
• Optimization & Quality: Identify opportunities for process improvements and actively contribute to a high-quality partner experience

Your profile

• Degree in Business Administration, Management, or comparable qualification
• Experience in Partner Management, Customer Success, Administration, or Sales Support
• Strong communication skills across multiple channels (email, ticketing system, phone, video calls)
• Accuracy and enthusiasm for structured data management within CRM systems, such as Google Suite, Salesforce and Zendesk
• Initiative, accountability, and excellent organizational skills
• Excellent German skills (C2 level) and solid English proficiency
• Based in Berlin
• You are already familiar with the topic of “Health & Nutriens”, either professionally or personally, and it genuinely interests you

What we offer

• An appealing discount on all of our Sunday Natural products – from essential oils to vitamins & nutrients
• We offer 28 days of paid time off per year plus up to 5 days off between Christmas and New Year
• We believe great things happen when we meet in person, which is why we embrace a hybrid model with one home office day per week – up to two depending on the area you are working in – and up to two weeks per year working from abroad
• Receive various discounts of up to more than 50 percent on attractive brands such as Flaconi, Bosch, Apple or Expedia
• You will be given real ownership and plenty of room for new initiatives, as well as the opportunity to contribute your expertise and implement your great ideas
• Inviting office spaces with access to plenty of organic teas and superfoods from around the world
• We, the Sunday Natural Group, like to celebrate with each other! Regular tea & office parties, Christmas and summer feasts and various influencer events such as Women's Day

Apply with your English CV and cover letter via our application portal.

Contact
Lars Born