Partner Success Manager

Simplify Places GmbH (operator of ATworld); Berlin; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Working from ATworld locations

International team

Impact on processes and growth

Flat hierarchy

Job summary

ATworld, operated by Simplify Places GmbH, is expanding across Europe and partnering with hotels, cafés and coworking spaces. The Berlin-based role focuses on onboarding partners, managing relationships, and optimizing listings to increase bookings and partner satisfaction.

You will work in a hybrid setup, communicating fluently in German and English, and using HubSpot for daily CRM tasks. This is a hands-on role in a growing marketplace with real impact.

Qualifications

• 2-3 years in account management, partner or customer success, hospitality operations, coworking, or similar marketplace roles.
• Excellent written and verbal communication; clear, friendly explanations.
• Highly organized and proactive; able to juggle multiple tasks.
• Tech-savvy; comfortable with back-office systems for managing data.
• Detail-oriented and thorough in work; eager to improve processes.
• Berlin-based; hybrid role with in-person collaboration.
• Fluent in German and English.
• Bachelor’s degree in Business/Marketing/Communications or related field is a plus.

Responsibilities

• Onboarding and listings: onboard partners, create listings, demo app, and publish locations.
• Account management: be primary contact, nurture relationships, advise on listings and initiatives to boost bookings.
• Partner support: handle booking/content/listing requests and improve response times.
• Systems, quality and reporting: use HubSpot daily and review bookings/feedback to spot improvement opportunities.

Skills

Account management

Customer success

Communication

Organization

Tech-savvy

German & English

Education

Bachelor's degree (plus)

Tools

HubSpot

Job description

Introduction

ATworld, operated by Simplify Places GmbH, is redefining the way we work and connect.

We offer a flexible, connected, and ownable 'fourth space' - a dynamic ecosystem where individuals and companies can access resources, services, and communities anytime, anywhere.

Supported today by hotels and offices owned by Aroundtown, ATworld is rapidly expanding across Europe and partnering with external locations such as hotels, cafés, and coworking spaces. We are committed to proving that doing good and doing well can go hand in hand.

Backed by Aroundtown - one of Europe's leading real estate companies - ATworld has the resources and scale to pioneer the future of work.

Your responsibilities

Onboarding and listings

• Take partners from signed contract to live: create listings, hold the onboarding call with an app demo, set the location live.
• Keep listings accurate, maintaining consistency and quality across the app.
• Work with the team lead together to improve existing processes, to then prepare the operations for growth

Account management

• Be our partners' point of contact and build relationships ensuring their success with ATworld.
• Consult them on the listing, offering, and potential initiatives to increase bookings, visibility, and/or payout.
• Maintain a regular contact strategy and review booking as well as feedback reports.
• Review the partner reconciliation report to check the payouts.

Partner support

• Handle partner requests on bookings, content, and listing changes.
• Keep response times visible and improve them where you can.
• Turn repeat questions into a clear SOP or a better listing flow.

Systems, quality, and reporting

• Work in HubSpot every day: pipeline, tasks, tickets, and activity on the account.
• Review our bookings and feedback report, spot patterns and opportunities that will improve our members' experience on site.

Who we are looking for

• 2-3 years in account management, partner or customer success, hospitality operations, coworking, or a similar marketplace / supply role.
• You're an excellent communicator, both in writing and verbally. You can explain complex topics in a simple, clear, and friendly manner. You are comfortable speaking on the phone and in person with out partners.
• Highly organized & proactive: You can juggle multiple tasks and priorities in a fast-paced environment without losing sight of the details. You don't wait to be told what to do; you actively look for ways to help.
• You're tech-savvy and comfortable using various software and back-office systems for managing data and content.
• You're detail-oriented and thorough in your work, ensuring consistent quality in the projects you are working on.
• You are curious about how to make a repeatable process better.
• Berlin-Based: You are located in Berlin and are excited about a hybrid role that combines remote work with in-person collaboration.
• Comfortable working with a CRM, HubSpot is a plus.
• Fluent in German and English.
• A Bachelor's degree in Business, Marketing, Communications, or a related field is a plus.

What we offer

• Working from all the different ATworld locations.
• Being part of a fun, dynamic, and international team.
• Real impact. You can shape the processes, production, and decisions that are made.
• Flat hierarchy, so you will be working very closely with the leadership of the team.

Contact information

For any questions, feel free to reach out to Esther Köhne at [e-mail].