Partner Success Manager

Jobtailor; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor in Berlin is seeking a Partner Success professional to manage installer partnerships across Enpal Financial Solutions. You will onboard partners, drive activation and conversion, and act as the main contact for operations, sales, and customers.

You will analyze KPIs, identify gaps, and implement scalable improvements. The role focuses on data-driven decision making, process documentation, and close collaboration with cross-functional teams to optimize partner performance and customer

Qualifikationen

• Experience in Customer Success, B2B Support, or related field.
• Clear, confident communication with empathy.
• Structured, solution-oriented approach; multitask effectively.
• Willingness to own and shape processes.
• German C1 and professional English.
• Eligibility to work in Germany; Berlin relocation possible.

Aufgaben

• Manage a portfolio of installer partners and ensure active, successful use of Enpal Financial Solutions.
• Conduct structured partner onboarding.
• Own the performance of the partner portfolio based on defined KPIs.
• Identify usage gaps and opportunities to improve activation and conversion rates.
• Identify inactive or at-risk partners and reactivate them.
• Analyze installation and conversion figures and derive insights.
• Serve as first point of contact for operations, installers, sales, and customers.
• Handle support requests promptly and with a solution-oriented mindset.
• Prioritize complex cases and work with internal teams for sustainable solutions.
• Expand knowledge base with FAQs, onboarding materials, and articles.
• Document recurring challenges and improve processes, tools, and collaboration.
• Incorporate market feedback into product and process development.
• Help build a scalable Partner Success setup with clear standards and documentation.
• Collaborate with Sales, Operations, and Product.

Kenntnisse

Customer Success Management

B2B Support Experience

Data Analysis and Insights

German Language Skills (C1)

Digital Tools Proficiency

Tools

Chat Systems

Ticketing Systems

Jobbeschreibung

• Manage a portfolio of installer partners and ensure the active, successful use of Enpal Financial Solutions
• Conduct structured partner onboarding
• Own the performance of the partner portfolio based on defined KPIs
• Identify usage gaps and opportunities to improve activation and conversion rates, and initiate proactive measures
• Identify inactive or at-risk partners at an early stage and reactivate them
• Analyze installation and conversion figures and derive relevant insights
• Serve as the first point of contact for operational questions from installers, sales teams, and end customers
• Handle support requests quickly, systematically, and with a solution-oriented approach
• Prioritize and elevate complex cases, and work with internal teams to develop sustainable solutions
• Expand the knowledge base and create support articles, FAQs, and onboarding materials
• Document recurring challenges and identify opportunities to improve processes, tools, and collaboration
• Incorporate market feedback into the further development of products and internal processes
• Help build a scalable Partner Success setup with clear standards, strong documentation, and high process quality
• Work closely with Sales, Operations, and Product

Requirements

• Initial relevant experience in Customer Success, B2B Support, Account Management, Operations, or a comparable field
• Clear, confident, and empathetic communication skills
• Structured, solution-oriented approach and the ability to keep track of multiple topics simultaneously
• Willingness to take ownership and actively contribute to shaping processes
• Proficiency with digital tools such as chat and ticketing systems
• German language skills at C1 level
• Confident and fluent English in a professional environment
• Willingness to work in Berlin or relocate to Berlin
• Eligibility to work in Germany

Core Competencies

Demonstrates expertise in managing partner relationships and driving performance through data analysis and proactive engagement. Proficient in customer success strategies, onboarding processes, and effective communication in both German and English.

Highest-signal resume keywords

• Customer Success Management
• B2B Support Experience
• Data Analysis and Insights
• German Language Skills (C1)
• Digital Tools Proficiency

Hard Skills

• Data Analysis
• KPI Management
• Onboarding Processes
• Performance Improvement
• Process Documentation

Soft Skills

• Empathetic Communication
• Solution-Oriented Approach
• Ownership and Initiative
• Organizational Skills
• Collaboration

Industry Keywords

• Partner Management
• Account Management
• Operations
• Installation Figures
• Conversion Rates

Tools & Technologies

• Chat Systems
• Ticketing Systems