Partner Success Executive

gympass; München; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Free Gold membership

Hybrid and remote options

Home office stipend

Flexible scheduling

Paid time off

Job summary

Wellhub Urban Sports Club is seeking a Partnerships Success Account Executive (m/f/d) to strengthen our German partner team. This hybrid role combines in-office days with remote work, focusing on strategic growth and management of our largest franchise networks.

You will own partnerships, leverage AI to streamline processes, negotiate with HQ and multi-unit operators, and analyze KPI data to drive ROI for franchise collaborations. German native and business English required.

Qualifications

• 3–5 years of experience in partner success, key account management, or strategic partnerships in SaaS or franchise settings.
• Proven understanding of platforms, franchise systems, multi-unit businesses.
• Experience with CRM tools (Salesforce) and data BI tools (Looker/Metabase).
• German at native level and business English proficiency.

Responsibilities

• Own and grow a portfolio of large franchise partners to maximize engagement and revenue.
• Leverage AI tools to automate processes, generate insights, and personalize partner communications.
• Lead contract negotiations with HQ and multi-unit partners to drive expansion.
• Analyze KPI data to recommend actions and demonstrate ROI of partnerships.
• Collaborate with product, marketing, and operations to improve onboarding and share best practices.

Skills

Franchise partnerships

Salesforce CRM

German native

English business

Data analytics

AI & automation

Cross-functional work

Tools

Looker

Metabase

Salesforce

Job description

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep-all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we're on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you'll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally.

Join us in redefining the future of wellbeing!

THE OPPORTUNITY

We are looking for a Partnerships Success Account Executive (m/f/d) - Franchise to strengthen our German partner team at Wellhub Urban Sports Club! This is a hybrid role that combines in-office days at one of our locations with flexible remote work. In this position, you will drive strategic growth and management of our largest franchise partner networks.

YOUR IMPACT

• Strategic Account Management: You take full ownership of managing and developing a portfolio of large fitness franchise partners (e.g., fitness, recovery, and boutique chains) to sustainably maximize check-ins, retention, and partner revenue on the Wellhub Urban Sports Club platform.
• AI-Powered Efficiency Enhancement: You actively leverage modern AI tools to automate account management processes, create predictive performance analyses, and personalize partner communication at scale, freeing up time for personal partner management.
• Growth & Expansion: You proactively identify expansion potential within existing franchise structures and lead contract negotiations at the HQ and multi-unit levels.
• Data-Driven Consulting: You analyze complex KPI data (utilization, consumer behavior) using modern BI solutions and AI analytics to derive actionable recommendations for our franchise partners and demonstrate the ROI of the partnership.
• Collaboration & Best Practices: You work closely with product, marketing, and operations teams at Wellhub Urban Sports Club to continuously improve technical partner onboarding and share best practices across the company.
• Live the Mission: Inspire and empower others by looking after your own wellbeing and creating a work environment where everyone feels comfortable.

WHO YOU ARE

• You bring at least 3-5 years of solid experience in partner success, key account management, or strategic partnerships, ideally in a scale-up, SaaS, or professional franchise environment.
• You have a deep understanding of platforms, franchise systems, multi-unit business models, and the European fitness and wellbeing industry.
• Using Generative AI comes naturally to you. You use LLMs (such as Gemini, Claude, ChatGPT), apply prompt engineering confidently, and naturally utilize AI-driven automation to make your daily work more efficient, leaving more time for personal partner support.
• You are proficient in working with CRM software (Salesforce) and possess strong data literacy (experience with Looker, Metabase, or similar tools is a plus).
• Communication & Negotiation Skills: You impress with a clear, confident, and empathetic presence at the C-level and franchise HQ level - both virtually and in person.
• You speak German at a native level (C1) and business fluent English. Additional languages are a plus.
• Proactive Team Player: You enjoy cross-functional collaboration, prioritize collective success, and stay calm even in a fast-paced environment.

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. Our benefits include:

• WELLHUB: Free Gold membership with access to onsite gyms and studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental wellbeing support, and more! Add up to three family members to your plan, ensuring access to wellness for those who matter most to you.
• FLEXIBLE WORK: As a Flexible First company, we offer hybrid and remote options to give you the freedom to work in a way that suits you. The model for this specific role can be discussed with your recruiter and hiring manager. We offer all employees a one-time reimbursement to set up their home office equipment and a monthly work allowance to help cover the costs of working from home.
• FLEXIBLE SCHEDULE: Flexibility for us isn't just where we work-it also means being able to shape how and when we get things done. Together with their leaders, employees define schedules that align with their time zones, team needs, and personal routines.
• PAID TIME OFF: We know how important it is to take time away from work to recharge. Employees