PACS Support Analyst - OVERNIGHT - 100% Remote

Medix IT Staffing Solutions; Deutschland; Remote; EUR 53.000 - 59.000; Vollzeit

Zusammenfassung

Medix IT Staffing Solutions is seeking a PACS Support Analyst to provide remote, overnight support for a portfolio of PACS and third-party Enterprise Imaging applications. The role involves working overnight, 10pm–8am, four days a week, supporting Radiology imaging workflows and dictation tools.

Ideal candidates have 3–5+ years in radiology imaging tech support, clinical RT(R) experience preferred, and strong communication and customer service skills to assist radiologists and technologists with

Qualifikationen

• 3-5+ years professional experience in technical support for Radiology Imaging.
• Clinical experience as a Registered Technologist in Radiology - RT(R) preferred.
• PACS - Intelerad, Mosaic.
• Dictation - Nuance PowerScribe or M*Modal Fluency.
• Strong communication skills and customer service abilities.

Aufgaben

• Overnight shift: 10pm-8am, 4 days per week.
• Remote work resolving incident tickets regarding PACS, Worklists, Dictation.
• Assist Radiologists and Rad Techs with Radiology Workflow issues.
• Take calls/chats from Radiologists and Rad Techs and resolve issues.
• Provide exceptional customer service and support.

Kenntnisse

Radiology imaging support

Customer service

Communication skills

Tools

Intelerad PACS

Mosaic PACS

Nuance PowerScribe

M*Modal Fluency

Jobbeschreibung

Job Title: PACS Support Analyst - Overnight - 100% Remote

Position Type: 6+ Months Contract / CTH

Hourly Rate: $45- $50 / hour W2

ABOUT OUR CLIENT / ABOUT THIS ROLE

Medix is currently seeking a PACS Support Analyst to provide remote, overnight support for a portfolio of PACS and 3rd Party Enterprise Imaging applications. Products include Intelerad, Mosaic, and Nuance PowerScribe

We are seeking individuals who come from a clinical background - R.T. (R) is highly preferred. At a minimum, candidates must understand DICOM, Modality Worklists and the clinical aspects of troubleshooting Radiology Workflow issues.

RESPONSIBILITIES

• Work hours will be Overnight Shift: 10pm-8 am, 4 days / week
• Working in a fully remote capacity to resolve incident tickets regarding PACS, Worklists, Dictation, etc.
• Assisting Radiologists and Rad Techs in resolving issues with Radiology Workflow navigation, PACS and Imaging applications
• Taking calls and chats from Radiologists and Rad Techs in the field, and helping to resolve issues
• Providing exceptional customer service and support

REQUIRED EXPERIENCE

• 3-5+ years professional experience in technical support for Radiology Imaging
• Clinical experience as a Registered Technologist in Radiology - R.T.(R) - highly preferred
• PACS - Intelerad, Mosaic
• Dictation - Nuance PowerScribe or M*Modal Fluency
• Strong communication skills and customer service abilities

ADDITIONAL INFORMATION

Candidates must be permanently authorized to work for any employer without the need for visa sponsorship now, or in the future.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.