Packet & SDN network engineer (German speaker)

TN Germany; Frankfurt; Vor Ort; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Join a dynamic team at a forward-thinking company as a Network Engineer, where you'll take charge of resolving technical challenges related to advanced networking services. In this role, you'll proactively monitor and troubleshoot issues across a vast MPLS infrastructure, ensuring exceptional customer support. Collaborate with vendors and internal teams to drive solutions and maintain high service levels. This innovative firm values skill development and offers a range of benefits to support work-life balance, including flexible working arrangements and ongoing learning opportunities. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Leistungen

Flexible working

Relaxed dress code

Volunteering opportunities

Pension options

Insurance options

Access to virtual business school

Business mentoring

Discounts with local providers

Qualifikationen

• Expertise in Layer 1, 2, and 3 services and technologies.
• Experience with troubleshooting IP Access, MPLS, and VPN solutions.

Aufgaben

• Proactively monitor and resolve faults across MPLS infrastructure.
• Act as the single point of contact for customers and manage escalations.

Kenntnisse

IP Fundamentals

BGP

EIGRP

OSPF

ISIS

Troubleshooting

Customer Support

Problem-Solving

Ausbildung

CCNP

CCNA

Formal IT Qualifications

Tools

Netcool

SMARTS

CiscoWorks

InfoVista

TACACS

Telnet

FTP

TFTP

Traceroute

Jobbeschreibung

Social network you want to login/join with:

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Client:

Location:

Frankfurt, Germany

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0d2c70bde0d9

Job Views:

2

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

Join a team of highly skilled and passionate customer support engineers, taking full responsibility for resolving customer faults and technical challenges related to Colt’s Packet & SDN products and services. This role includes end-to-end ownership, task coordination, and managing relationships with network partners and internal teams to ensure a seamless customer experience.

What you will do

• Proactively monitor, troubleshoot, and resolve faults across a pan-European MPLS infrastructure and a range of IP services, ensuring SLAs are met.
• Act as the single point of contact for customers, providing clear updates and professional support.
• Work closely with vendors, field engineers, and 3rd-level support teams to manage escalations and complex issues.
• Maintain accurate incident records and generate technical reports when required.
• Identify and implement solutions to recurring problems in Packet & SDN networks.
• Support software upgrades in collaboration with vendors and internal teams.
• Participate in a 24/7 shift pattern to ensure round-the-clock support for our customers.

Role Requirements

We’re seeking a highly skilled and proactive Network Engineer with expertise in Layer 1, 2, and 3 services and technologies. The ideal candidate will have a strong technical background, excellent problem-solving, and a passion for delivering exceptional customer support.

• Understanding of IP Fundamentals and various Protocols, including BGP, EIGRP, OSPF, ISIS.
• Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and VPN solutions across a pan European network.
• Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks.
• Experience of UNIX based applications and trouble-shooting tools such as Telnet, FTP, TFTP, Traceroute.
• Experience of one or more of the following Network Management and Support systems: Netcool, SMARTS, CiscoWorks, InfoVista, TACACS, Vendor Specific Element Managers.
• Industry Experience – Prior experience working with global network providers, NOCs, and field support teams to resolve technical issues.
• Troubleshooting & Ownership – A team player who thrives in a fast-paced environment, takes full ownership of issues, and collaborates effectively with internal and external teams to drive resolution.
• Strong Communication – Ability to provide clear, professional, and service-oriented communication, both written and verbal.
• Technical Certifications – Formal IT qualifications such as CCNP, CCSP, CCNA, or similar are highly desirable.

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.

Some benefit examples are:
•Flexible working and relaxed dress code
•Two days annually to spend on volunteering opportunities
•Pension and insurance options
•Access to a virtual business school for on-going learning
•Business mentoring
•Discounts with local hospitality and retail providers

We strongly encourage candidates of all different backgrounds and identities to apply. We are committed to making Colt an inclusive and supportive workplace