Outlet Server - HRC Munich

Hard Rock Hotel & Casino Ottawa; München; Vor Ort; EUR 21.000 - 27.000; Vollzeit

Zusammenfassung

Hard Rock Cafe is seeking a vibrant Server in Munich to guide guests through their Hard Rock experience. You will take orders, run food, handle payments, and ensure a memorable visit with engaging service.

The role emphasizes product knowledge, upselling, and responsible alcohol service, while maintaining a clean, organized station and positive guest interactions. Pre‑shift preparation and teamwork are essential for success.

Qualifikationen

• Proven customer service experience in hospitality.
• Familiarity with POS systems and cash handling.
• Ability to upsell and promote menu items responsibly.
• Knowledge of ID checks and responsible alcohol service.
• Strong communication and teamwork skills.

Aufgaben

• Take guests' orders accurately and promptly.
• Run food and manage payments using a POS system.
• Maintain a clean, organized station and assist with side duties.
• Demonstrate product knowledge and suggestive selling.
• Direct guests to areas and restrooms and ensure a memorable guest experience.

Kenntnisse

Customer service

POS system experience

Cash handling

Upselling techniques

ID verification

Alcohol service knowledge

Communication

Tools

POS system

Jobbeschreibung

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision‑maker, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Server include:

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point‑of‑sale system
• Properly checking I.D.s – for guests who appear to be under 25 years old
• Demonstrating responsible alcohol service
  • Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
  • Answering questions - accurately and politely
  • Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
  • Maintaining a clean & organized station – including pre‑bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
  • Directing guests to areas & restrooms
  • Effectively communicating with co‑workers
  • Creating memorable experiences
  • Entertaining guests to create “Raving Fans”

Job Requirements include:

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well‑groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Remaining calm in a hectic, fast‑paced atmosphere
• Demonstrating a high level of organization, attention‑to‑detail and a sense‑of‑urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross‑train the Server/Host/Busser position