OT Service Delivery Engineer (all genders)

Your Role:

You will be responsible for designing, implementing, maintaining, and optimizing OT (Operational Technology) systems that control and monitor industrial processes across global manufacturing and R&D. This role involves collaborating with cross-functional teams locally and globally. You will be managing or supervising physical equipment installations and commissioning and play a crucial role in the company’s vision of a connected and predicted plant. You will ensure equipment follows the latest requirements of smart manufacturing and digital operations and enable digital value creation. For brownfield equipment, you will create migration plans and roadmaps to address cybersecurity and connectivity challenges.

You will support the modernization of OT infrastructure by migrating legacy systems to advanced digital platforms and integrating key OT systems like SCADA, DCS, BMS, EMS, Data Historians, LIMS, and others.

Key responsibilities are:

• E2E delivery of Operational Technology services, ensuring alignment with business objectives.
• Implement OT technology strategy, standards, and architecture.
• Translate OT solution design into software/hardware code/configuration.
• Manage OT system incidents and drive their solution.
• Monitor and optimize OT system performance and reliability.
• Execute cybersecurity activities on OT systems.
• Support or manage IT/OT asset management.
• Manage the OT system service continuity by running disaster recovery exercises.
• Provide training and support on operational technology systems and tools.
• Foster a culture of continuous improvement.

Who You Are:

Minimum Qualifications:

• Graduate degree, Bachelor degree, or experienced technician in industrial automation (or equivalent) with proven experience (5+ years) in OT system design, service delivery, or a similar role.
• Advanced knowledge in OT infrastructure design, software engineering, and OT security.
• Strong understanding of operational technology systems, including DCS, SCADA, PLCs, and IoT devices.
• Experience in configuring & operating virtual machine and virtual network technology (VMs, VLANs) and in managing Firewalls, Storage devices, Active Directories, and physical networks.
• Hands-on experience in configuration, installation, diagnosis, & maintenance of OT systems hardware and software.
• Basic project management skills, strong communication and organizational skills, problem-solving skills, and the ability to work under pressure.

Preferred Qualifications:

• Excellent in planning & programming DCS, PLC (Siemens, Rockwell, GE, or similar).
• Experience in implementing layers of protection for cybersecurity, OT, and IT.
• GICSP or related Cyber Security Certificate(s) and an advanced degree in computer science, automation, electrical engineering, or related field is preferred.

Department: LS-SC-EAA Global Automation SME

Job evaluation: AT / Expert 3