Order Management Assistant, Hamburg

Cpl Healthcare; Hamburg; Hybrid; EUR 47.000 - 52.000; Vollzeit

Zusammenfassung

Join a well-established maritime equipment supplier as a customer service representative. Your role involves resolving spare parts inquiries, ensuring customer satisfaction through effective communication, and collaborating across departments. With a focus on organization and service excellence, you will contribute to the success of the business while enjoying a competitive salary and comprehensive benefits.

Leistungen

13 months salary

Christmas bonus

30 days holiday entitlement

Healthcare benefits

Team building activities

Gym contribution

Qualifikationen

• Fluency in both German and English is mandatory.
• Strong organizational and communication skills are essential.
• Experience in customer service, logistics, or spare parts sales is a plus.

Aufgaben

• Respond to and resolve spare parts inquiries with vendors.
• Ensure customer satisfaction by handling urgent queries.
• Collaborate with departments to manage sales, purchasing, and deliveries.

Kenntnisse

Fluency in German

Fluency in English

Strong organizational skills

Strong communication skills

Proficiency in ERP systems

Proficiency in Microsoft Office

Jobbeschreibung

Company

Our client has over 150 years of experience in the shipbuilding industry. They specialise in designing and producing maritime equipment such as steering, rudder, control, and maneuvering systems, winches, superyachts, and more. The company also provides spare parts, installation, repair, maintenance, and other services.

Your every day...

• Responding to and resolving spare parts inquiries through follow-up with Vendors regarding, parts arrival dates, no longer available or substitution of components, delivery dates and corresponding issues, invoicing, etc.
• Contributing to overall customer satisfaction by promptly handling urgent calls, emails, and messages when necessary, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
• Checking the orders have the correct prices, discounts, and product numbers
• Collaborating with other departments to ensure sales, purchasing, queries, and deliveries are handled efficiently.

What you need...

• Fluency in German and English
• Strong organizational and communication skills.
• Proficiency in ERP systems and Microsoft Office.
• Experience in customer service, logistics, or spare parts sales is a plus.

What's in it for you?

• Base Salary: €47,000 - €52,000 per annum
• Terms: Full-time, permanent contract
• Office Location: Hamburg - Hybrid Model
• Benefits: 13 months, Christmas + 30 days holiday entitlement, Healthcare, Team building activities, Gym contribution

For further info, please apply now for a confidential and professional career consulting service or send me a direct email at [e-mail]

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