Order Management Administrator - Frankfurt

Fortinet, Inc.; Frankfurt; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Fortinet is seeking an Order Management Specialist for their EMEA team in Frankfurt. This role involves managing Purchase Orders, ensuring compliance with procedures, and collaborating with various departments to provide excellent customer service. Ideal candidates should have ERP experience, preferably with Oracle, and possess strong communication skills to liaise across teams effectively.

Qualifikationen

• Experienced with ERP systems, ideally Oracle.
• Familiar with CRM tools, particularly Salesforce.
• Strong communication skills and the ability to work under pressure.

Aufgaben

• Ensure accurate and timely processing of Purchase Orders.
• Interface with Customers and cross-functional teams regarding order issues.
• Resolve backlog issues and ensure adherence to policies.

Kenntnisse

ERP experience (Order Management)

CRM experience

Ability to manage workload

Effective communication

Team player

Tools

Oracle

Salesforce.com

Jobbeschreibung

Order Management Administrator - Frankfurt

Job Info

• Job Identification 19545
• Job Category Order Mgmt
• Posting Date 06/06/2025, 03:39 PM
• Job Schedule Full time

Job Description

Order Management Specialist

Job Overview:

Fortinet is looking for an Order Management Specialist to join our EMEA team, based in Frankfurt. In this role, you will ensure that Purchase Orders are processed accurately and in a timely manner. With a designated set of accounts, that you will manage on a day-to-day basis. You will work with cross-functional teams and Customers to ensure positive customer experience while driving order issues to closure.

Responsibilities

• Interface with Customers, Sales, and other departments regarding order issues
• Review Sales Order documentation for completeness and accuracy
• Work closely with Operations, Shipping, and Sales to ensure terms and conditions are properly met.
• Ensure on time booking of all order types.
• Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing Purchase Order requirements.
• Ensure orders adhere to documented Booking Criteria policies and SOX procedures.
• Provides quarter and month-end support as needed to achieve corporate goals.
• Understanding of all relevant company policies, procedures and systems.

Qualifications

• ERP experience (Order Management) required, preferably Oracle.
• CRM experience preferred, especially Salesforce.com
• Ability to support and embrace change
• Will be an excellent team player who respects other ideas and is a sound listener.
• The ability to work under pressure and manage a busy workload.
• A confident and professional communicator to effectively communicate with all levels of Internal and External personnel
• Exudes a professional presence and posture..
• Highly motivated and tenacious with the ability to self-manage where necessary.