Order Fulfillment Specialist - Germany

Segway Navimow; Nordrhein-Westfalen; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a skilled coordinator to manage order fulfillment for major retail partners in the DACH region. This role involves ensuring timely deliveries, maintaining accurate documentation, and providing exceptional service to retail partners. The ideal candidate will possess strong organizational and problem-solving skills, be proficient in both German and English, and demonstrate a customer-oriented mindset. Join a dynamic team and contribute to improving efficiency and customer satisfaction in a fast-paced logistics environment.

Qualifikationen

• Relevant experience in order fulfillment or logistics is preferred.
• Strong organizing and problem-solving abilities are essential.

Aufgaben

• Manage order fulfillment for major retail partners in the DACH region.
• Communicate with logistics suppliers to ensure timely delivery of goods.
• Analyze order fulfillment performance and suggest optimizations.

Kenntnisse

German proficiency

English proficiency

Problem-solving abilities

Organizational skills

Customer-oriented mindset

Tools

ERP systems

Order management software

Microsoft Office (Excel, Outlook)

Jobbeschreibung

1. Take charge of the management and coordination of order fulfillment for major retail partners in the Dach region (Germany, Austria, and Switzerland);

2. Communicate with retail stores, warehouses, and logistics suppliers to ensure the smooth and timely delivery of goods;

3. Monitor and track the transportation of goods, and solve any delivery problem or delay proactively;

4. Collaborate closely with the sales and supply chain teams to ensure that inventory planning is consistent with order processing;

5. Ensure that order-related documents (including invoices, transportation documents, and compliance documents) are accurate and kept up-to-date;

6. Provide high-quality service and support to retail partners, handle their inquiries in a timely manner, and ensure a smooth experience;

7. Analyze the order fulfillment performance and generate optimization suggestions to improve efficiency and customer satisfaction;

8. Ensure smooth communication between internal teams and external partners in both German and English.

Requirements :

1. Proficient in German and English (written and spoken), fluency in other languages is a plus;

2. Relevant experience in order fulfillment, logistics, supply chain, or retail coordination is preferred;

3. Have strong organizing and problem-solving abilities, and can handle multiple tasks in a fast-paced environment;

4. Proficient in using ERP systems, order management software, and Microsoft Office (such as Excel and Outlook);

5. Pay attention to details, with a proactive service awareness and a customer-oriented mindset;

6. Able to collaborate efficiently with international teams and partners.

Specialist Germany • Cologne Bonn Region, Germany