Optical & Ethernet Network Engineer

TN Germany; Stuttgart; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a skilled Optical & Ethernet Network Engineer to join their dynamic team in Stuttgart. This role involves end-to-end ownership of customer issues, troubleshooting complex network problems, and ensuring service level agreements are met. You will work closely with partners and vendors, providing a professional interface to customers while managing tasks across various teams. The company values skill development and offers competitive salaries along with a flexible working environment. If you are passionate about technology and customer service, this opportunity is perfect for you.

Leistungen

Flexible working and relaxed dress code

Two days annually for volunteering

Pension and insurance options

Access to a virtual business school

Business mentoring

Discounts with local providers

Qualifikationen

• Experience in Optical and Ethernet networks, troubleshooting, and management.
• Proven ability to coordinate technical situations and communicate effectively.

Aufgaben

• Monitor and resolve faults in Optical and Ethernet networks across Europe.
• Provide a professional interface to customers as a single point of contact.

Kenntnisse

Optical and Ethernet Networks

Layer 1-2-3 Services

Network Management via GUI and CLI

Troubleshooting

Customer Communication

Fluent in German

Fluent in English

Ausbildung

Bachelor’s or Master’s degree in IT

Formal IT qualifications (CCNP, CCNA)

Tools

Colt's Fault Management System

ADVA

Ciena

Infinera

Nokia

Nortel

Jobbeschreibung

Social network you want to login/join with:

Optical & Ethernet Network Engineer, Stuttgart

Location: Stuttgart, Germany

Job Category: Other

EU work permit required: Yes

Job Reference: 2734a531b136

Job Views: 1

Posted: 30.04.2025

Expiry Date: 14.06.2025

Job Description:

To work within a team of highly experienced customer supporting engineers, with full responsibility for resolving customer faults and problems occurring on Colt’s Ethernet & Optical products and services. This includes end-to-end ownership, coordination, and management of tasks assigned to other teams and network partners.

Key accountabilities

• Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support
• Very good knowledge or experience with Optical and Ethernet based networks is an advantage
• Extensive knowledge of customer-specific networks and services
• Provide a professional interface to customers as a single point of contact for all their issues
• Establish and maintain working relationships with key partners and vendors
• Manage and coordinate tasks with field service or 3rd level support
• Maintain clear and accurate records of incidents during a fault period and provide regular updates as required using Colt's fault management system
• Resolve or escalate faults in accordance with product SLAs
• Identify, plan, and implement solutions to recurring problems in Optical and Ethernet networks
• Generate technical reports for customers on request
• Manage software upgrades in coordination with vendors and Colt teams

Role requirements

• Experience in Layer 1-2-3 Services and Technologies, including MSP, Ethernet, DWDM systems: implementation, commissioning, maintenance, diagnostics, troubleshooting
• Experience with network management via GUI and CLI
• Experience with vendors like ADVA, Ciena, Accedian, Infinera, Nokia, Nortel
• Experience in telecom/IT helpdesk environments, working with global network providers, NOC, and field support teams
• Proven troubleshooting responsibility with a team, ownership, coordination, and leadership skills
• Excellent customer and communication skills, written and verbal
• Ability to learn quickly and make decisions efficiently
• Team spirit
• Fluent in German (C1) and English (B1)

Desirable

• Experience with Layer 3 services and technologies
• Understanding of IP fundamentals, protocols, and experience with IP, MPLS, VPN troubleshooting
• Experience with ITIL

Skills/Qualifications

• Fluent in German and English
• Logical fault-finding approach
• Ability to coordinate complex technical situations calmly
• Customer-focused with effective communication skills
• Formal IT qualifications such as CCNP, CCSP, CCNA, CompTIA Network+

Education

Bachelor’s or master’s degree in Business, IT, Computer Science, Telecommunications, or relevant field

What we offer:

Colt invests in its people with skill development, learning pathways, and accreditation. We offer competitive salaries, incentives, and benefits, including:

• Flexible working and relaxed dress code
• Two days annually for volunteering
• Pension and insurance options
• Access to a virtual business school
• Business mentoring
• Discounts with local providers