optical & ethernet engineer - German speaker (m / w / d)

Colt Technology Services; Köln; Hybrid; EUR 45.000 - 70.000; Vollzeit

Zusammenfassung

An established industry player is seeking a Network Support Engineer to join their dynamic team. In this pivotal role, you'll ensure seamless connectivity for clients across Europe by troubleshooting and resolving complex network issues involving cutting-edge Optical and Ethernet technologies. You will take ownership of customer issues, collaborate with various teams, and contribute to the maintenance of a robust MPLS infrastructure. With flexible working options and a commitment to employee development, this opportunity is perfect for those looking to thrive in a fast-paced environment while enhancing their technical expertise.

Leistungen

Flexible working hours

Remote work options

Extensive induction and mentorship

Global Family Leave Policy

Employee Assistance Program

Internal diversity and inclusion networks

Qualifikationen

• Deep understanding of Layer 1-3 services including Ethernet and DWDM.
• Experience with global network providers and troubleshooting complex issues.

Aufgaben

• Monitor and resolve faults across a pan-European MPLS infrastructure.
• Provide a professional interface to customers as a single point of contact.

Kenntnisse

Layer 1-3 Services and Technologies

MPLS Infrastructure

Ethernet Technologies

DWDM Systems

Troubleshooting Skills

Customer Service Skills

Network Management via GUI and CLI

Ausbildung

CCNP

CCSP

Formal IT Qualifications

Tools

ADVA

Ciena

Accedian

Infinera

Nokia

Nortel

Jobbeschreibung

Join our team of highly skilled customer support engineers and play a key role in ensuring seamless connectivity for our clients across Europe. As a Network Support Engineer, you'll take full ownership of resolving customer issues on Colt's Ethernet & Optical products and services, collaborating with teams across the business to deliver world-class service.

If you thrive in a fast-paced environment, enjoy troubleshooting complex network challenges, and want to work with cutting-edge Optical and Ethernet technologies, this role is for you!

Responsibilities include:

1. Proactively monitor, troubleshoot, diagnose, and resolve faults across a pan-European MPLS infrastructure and a range of Optical and Ethernet services in accordance with product SLAs through to 3rd level support.
2. Participate in a 24/7 shift pattern.
3. Provide a professional interface to customers as a single point of contact for all their issues.
4. Establish and maintain working relationships with key partners and vendors.
5. Manage and coordinate tasks with field service or 3rd level support.
6. Maintain clear and accurate records of incidents and provide regular updates using Colt's fault management system.
7. Resolve or escalate faults in accordance with product SLAs.
8. Identify, plan, and implement solutions to recurring problems in Optical and Ethernet networks.
9. Generate technical reports for customers upon request.
10. Manage software upgrades in coordination with vendors and Colt teams.

Required experience and skills include:

• Deep understanding of Layer 1-3 Services and Technologies, including MSP, Ethernet, DWDM systems: implementation, commissioning, maintenance, diagnostics, and troubleshooting.
• Experience with network management via GUI and CLI.
• Experience with vendors such as ADVA, Ciena, Accedian, Infinera, Nokia, Nortel.
• Experience working with global network providers, NOC, and field support teams.
• Strong troubleshooting skills with full responsibility and ownership.
• Excellent customer service and communication skills, both written and verbal.
• Ability to quickly learn and implement technical information and make efficient decisions.
• Formal IT qualifications such as CCNP, CCSP, or C.

Our benefits support you through all parts of life, for both physical and mental health, including:

• Flexible working hours and options for remote work.
• Extensive induction, mentorship, and development opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal diversity and inclusion networks.