Operator Support Engineer (f/m/d)

InterNetX; Regensburg; Hybrid; EUR 30.000 - 45.000; Vollzeit

Zusammenfassung

A leading company in the internet industry is seeking a Customer Service Employee in Regensburg. This role involves providing support and advice to clients, maintaining customer data, and handling projects. Applicants from diverse backgrounds are encouraged, and comprehensive training will be provided to ensure success.

Leistungen

Hybrid working model

Free drinks and fruits

Employee discounts for activities and products

Various employee events

Numerous training and development opportunities

Modern office facilities and equipment

Focus on sustainability (job ticket and bike)

Qualifikationen

• Enjoyment in communicating with customers and within the team.
• Fluent English skills are necessary; other languages are a plus.
• Experience in customer support is desirable but not mandatory.

Aufgaben

• Handle support, analysis, and advice for product-specific questions.
• Manage technical customer support via ticket system and phone.
• Independently take on project tasks for customers.

Kenntnisse

Communication

Customer Support

Structured Work Approach

Reliability

Computer Skills

User Competence

Ausbildung

Commercial or Technical Training

Jobbeschreibung

As a Customer Service Employee in the Domain Management area, we are looking for you to join us in Regensburg as soon as possible. Career changers are also welcome. We will train you and provide ongoing education.

Tasks

• You will handle support, analysis, and advice for our customers regarding product-specific questions.
• You will manage technical customer support via a ticket system (email) and by phone.
• You will record and maintain customer data.
• You will independently take on project tasks for customers.
• You will support cross-departmental advice and customer project solutions.
  
  

Qualifications

• Commercial or technical training or equivalent background.
• Experience in active customer support is desirable, but not mandatory.
• Enjoyment in communicating with customers, within the team, and across departments.
• Computer skills, user competence, and an interest in the IT or internet industry.
• Structured work approach, self-organization, and reliability.
• Fluent English skills in written and spoken form (additional foreign languages are an advantage).
  
  

Benefits

• Hybrid working model.
• Free drinks and fruits.
• Various employee discounts for activities and (InterNetX) products.
• Various employee events (e.g. Meet & Eat, company parties).
• Numerous training and development opportunities.
• Modern office facilities and equipment.
• Focus on sustainability through job ticket and job bike.
  
  

Note

InterNetX GmbH uses a group-wide applicant management system from IONOS SE for recruiting. By submitting your application, your data will therefore be shared with IONOS SE and processed by its responsible employees as part of the application process. The legal basis for this is

• 26 BDSG (initiation of an employment relationship) and Art. 6 para. 1 lit. b GDPR (general contract initiation). Further information can be found in the data protection information for the Group-wide application process.