Operations & Services Coordinator (m / f / d)

The Bicester Collection; Ingolstadt; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Join The Bicester Collection as an Operations & Services Coordinator at Ingolstadt Village. You will oversee facilities management and coordinate operations to ensure efficiency and compliance with standards. This role offers an opportunity to leverage leadership skills in a dynamic retail environment.

Leistungen

Life Assurance

Private Medical Cover

Discounted Shopping Portal

Employee Assistance Programme

Yoga Classes

Qualifikationen

• Previous practical experience in a technical facilities management role is required.
• Ability to manage operational budgets and effectively deliver services.

Aufgaben

• Supervise outsourced service contracts for facilities maintenance.
• Manage operations improvement projects to enhance service delivery.

Kenntnisse

Leadership

Problem Solving

Communication

Budget Management

Ausbildung

Qualification in Facilities Management

Jobbeschreibung

Operations & Services Coordinator / Facilities Coordinator (m/f/d) ¦ Ingolstadt Village ¦ Permanent]

Something Extraordinary Every Day

As our Operations & Services Coordinator / Facilities Coordinator (m/f/d) you will support the operations team and deliver the department strategy and business goals. Will work to maintain the highest standards across a multitude of department disciplines including all soft and hard services. Will provide supervision to contracted support teams. To support all value retail teams with operational guidance when required.

Position is based in Ingolstadt Village.

What you will be doing

Supervise outsourced Service Contracts

• Support the outsourced facilities maintenance activities on site, working with the contracted service partner to deliver service obligations for technical, fabric, and compliance maintenance
• Ensure that all defined services are completed in accordance with all standard operating procedures, statutory requirements and within al Health and Safety guidelines
• Ensure building regulation guidelines are followed for planned maintenance requirements for property management and asset protection
• Ensuring all brand partners comply with Village rules and regulations specifically with regards to maintenance requirements, contractor access and site rules for 3rd party access
• Complete all required reporting and data capturing for BREEAM in use monitoring

General Facilitates Management ( Soft Services )

• Manage the general operations of the Village as ‘Duty Shift leader’ when required as per the operations rota.
• Assume the daily duties of the ‘Shift leader’ understand the role and the requirements for all support functions per shift to include. Security, housekeeping, maintenance, landscaping and general works scheduled for the day.

Operations improvement/development projects

• Support requirements to effectively manage operations improvement projects as required to ensure works are delivered within the specified timeframes
• Identify key stakeholders, professional team, resources needed to led project programmes and outcomes
• Ensure all correct statutory H&S requirements are in place for all projects

What makes you special

Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:

• Previous practical experience in a technical facilities management role is required
• Experience in delivering out sourced services
• Desirable: Qualification in Facilities management, technical trade or related
• Ability to understand and manage operational budgets, resource and constraints
• Strong leadership skills with the ability to motivate and develop front line teams, challenge and positively influence their input on site
• Self-motivated, innovative and creative problem solver
• Very good German and English, any other languages are beneficial

There’s no one quite like us

The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 12 Villages in Europe, China and USA as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.

Our Vision is to be the best shopping destination in the world.

Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.

Our Brand Promise is to offer something extraordinary every day.

Our Five Values are the glue that bind us together and allows us to lead ahead:

• Authenticity - Always do the right thing
• Innovation - Think outside of the box
• Passion - Do what you love and love what you do!
• Critical Thinking - Challenge the obvious
• Vision - Be mission driven always

Why we’re exceptional

The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:

• Lifestyle - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
• Physical - Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
• Mental – Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
• Social - Our social programme is designed to help us connect and, most importantly, have fun! Benefits include yoga classes, summer parties, outdoor team activities, time away from the office to enjoy special occasions such as birthdays, getting married, moving house and, of course, taking a well-deserved break.

Come and live your story with us

At The Bicester Collection, we are focused on attracting and retaining the best talent. We believe in fostering an open culture, which supports our people to thrive and creates a sense of belonging. Working at the Bicester Collection means entering an inclusive space where all perspectives are valued, ideas are shared freely, and creativity is encouraged.