Operations Policy Analyst (m / f / d)

TELUS Digital Germany; Essen; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading global company is seeking an Operations Policy Analyst to join their dynamic team in Essen. The position requires strong English communication skills and experience in policy analysis and cross-functional collaboration. Candidates will be engaged in various responsibilities to enhance quality objectives and support impactful projects within a thriving multicultural environment.

Leistungen

Career growth opportunities

Modern workspace

Multicultural team environment

Employee referral program

Positive global work environment

Workplace perks like fruit deliveries

Qualifikationen

• Very good knowledge of CO policies content.
• Experience working with cross-functional teams.
• Strong proficiency in written and spoken English.

Aufgaben

• Analyze resource changes and determine gaps or discrepancies.
• Create and manage change-aid tools and concepts.
• Sync with partners and manage internal calibrations.

Kenntnisse

Knowledge of CO policies content

Cross-functional collaboration

Strong proficiency in English communication

Self-motivation

Ensuring first-class results

Adaptability

Ausbildung

C1 English Certificate

Jobbeschreibung

Are you interested in a new opportunity? If you are, please keep reading the job description below!

Operations Policy Analyst (m / f / d)

What we offer :

• Career Growth in a Thriving Global Company : Develop your career within a rapidly growing, international company that offers ample opportunities for advancement.
• Modern Workspace in the Heart of Essen : Enjoy a contemporary office in the center of Essen equipped with all you need for a productive day.
• Dynamic, Multicultural Team : Join a collaborative and diverse team with open communication and a supportive structure.
• Employee Referral Program : Earn rewards through our employee referral program by recommending top talents.
• Positive Global Work Environment : Be part of an international company that values inclusion, diversity, and a positive workplace culture.
• Challenging and Engaging Role : Engage in a variety of responsibilities, contributing to impactful projects and the company’s quality objectives.
• Workplace Perks : Enjoy office benefits like regular fruit deliveries, ergonomic workstations, and a welcoming atmosphere.

The Tasks :

Resources Changes related activities :

• Analysis process (Contradictory - Gaps- Ambiguity –Effect- Concepts and Feedback Alignment)
• Syncing with our partner (T3 Sessions- Flags- Escalations).
• Creating and Managing Change-Aid Tools (Presentations- Calibration - Clarifications- Guidelines- Examples)
• Follow up Actions (Reflection- Resources Availability-Technical Issues reporting-Clarifications- Syncing with Partner-Internal calibration for the correct implementation- Workarounds)

Resources related activities :

• Gaps and Discrepancies Determination
• Introducing Clarifications and Workarounds
• Bugs reporting
• Syncing With Partner
• Ensure Availability and Accessibility
• Internal Calibrations
• Internal Support and Calibrations activities
• Projects support
• Ad-hoc activities
• Interaction with partner
• T3 Upskilling Calls Participations
• Regular Policy calls (Policy Support, PCD)
• Policy Visits
• Partner Tribes Engagement
• Cross sites Calibration
• Content and policy Concepts Calibration

What we expect :

• Very good knowledge of CO policies content
• Successful experience working with cross-functional groups to deliver results
• Strong proficiency in English communication skills (C1)
• Strong self-motivation
• Passion to ensure first-class results & experiences for the end user
• Ability to work successfully in a dynamic, constantly evolving environment.

We will need these documents :

• Cover letter, that explains your motivation and expectations for your new role
• Extended Curriculum Vitae
• Proof - C1 English Certificate (IELTS, TOEFL, Cambridge, IET).

Join our team and apply now!

Our recruiting team will gladly answer all your questions. We have digitized our recruiting process and are now offering virtual job interviews to all applicants. Only shortlisted candidates will be contacted.

About us : Since founded in 1998, excellent customer service is our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.