Operations Manager NOC - France fmd 234042

Drive; Essen; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

Drive GmbH is seeking an Operations Manager NOC France to ensure the stability of their high-power charging network. The role involves operating DC chargers, managing customer requests, and improving service quality. Join a diverse team committed to climate change solutions.

Leistungen

Hybrid work model

Flexible working hours

Sabbaticals

Subsidized meals

Employee share program

Qualifikationen

• Experience in the eMobility or customer service industry.
• Initial experience with DC infrastructure operations.

Aufgaben

• Ensure stability of high-power charging network for French market.
• Maintain proactive communication with customers.
• Contribute to improving service quality and operational excellence.

Kenntnisse

Problem-Solving

Communication

Negotiation

Ausbildung

University degree in electrical engineering

Tools

CRM

Predictive Maintenance tools

Jobbeschreibung

Drive GmbH - Operations Manager NOC France (f/m/d)

Drive GmbH is the backbone of the German emobility business and represents the brand Drive. We bring renewable energy to the road and support individuals and companies throughout Germany to travel in a clean, quiet, and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road, at work, and at home. We assist our customers at every step, from personal advice and installation of charging stations to modern billing systems and green electricity supply.

At Drive GmbH, diversity matters. We welcome all people and believe that differences make us stronger. Join our inclusive and diverse company culture! We offer positions full-time or part-time to create equal opportunities for everyone.

Seize the opportunity to join our team in Essen or Munich as soon as possible. Apply online now for the role of Operations Manager NOC France (f/m/d). Create a future not only for the company but also for your career. We look forward to meeting you, because none of us is as strong as all of us.

Your Responsibilities

• Ensure the stability of our high-power charging network for a major OEM customer, focusing on the French market.
• Operate our DC chargers and ensure a smooth customer experience, including:

Documentation analysis and management of customer requests within our CRM and Predictive Maintenance tools.

• Implement relevant suppression measures and coordinate with field service partners.
• Maintain proactive and transparent communication with customers.
• Ensure that the charger infrastructure is maintained and inspected in compliance with industry legislation and regulations.
• Contribute to improving service quality and operational excellence.
• Support the continuous growth of our eMobility business.

Your Profile

• University degree in electrical engineering or a comparable professional training.
• Experience in the eMobility or customer service industry.
• Initial experience with DC infrastructure operations.
• Strong problem-solving skills and ability to prioritize collaboratively within a team.
• Excellent communication and negotiation skills in English and French; additional languages are a plus.
• A can-do attitude and willingness to contribute to a new business area.

We are united in working on the most exciting issue of our generation: climate change! Join a global community of innovators and changemakers committed to making a difference for the environment, society, and future generations. Together, we shape the future.

What We Offer

• Flexibility: Hybrid work model, flexible working hours, sabbaticals, and additional vacation opportunities for a healthy work-life balance.
• Working from Abroad: Up to 20 days in the European Economic Area.
• Flat Hierarchies: Interdisciplinary and cooperative working style with room for your ideas.
• Modern Work Environment: Ergonomic and digital standards.
• Personal Growth: Lifelong learning with access to the latest technology and training.
• Family Support Services: Childcare, holiday care, nursing support, and daily assistance.
• Health & Nutrition: Subsidized meals, drinks, and health programs like physiotherapy and vaccinations.
• Corporate Benefits: Employee share program, pension scheme, discounts, and insurances.
• Location: Excellent public transport, free parking, and charging points for e-vehicles.
• Mobility Options: Private car and bicycle leasing.

Questions?

For more information, contact Beatrice Rapp. If you're ready to take the next step in your career, register and apply online (ID 234042). Please use our official application portal only. We cannot consider email applications. Thank you for your understanding!

Additional Information

• Contract Type: Permanent
• Working Hours: Full-time or Part-time
• Company: Drive GmbH
• Function Area: eMobility; Operation / Maintenance of Distribution
• Experience Level: Manager
• Experience: Years
• Vacancies: 1