Operations Manager NOC - France (f / m / d)

E.ON Drive GmbH; Essen; Vor Ort; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Bereich eMobility sucht einen Operations Manager NOC, um die Stabilität des Hochleistungs-Ladenetzwerks für einen großen OEM-Kunden zu gewährleisten. In dieser spannenden Rolle sind Sie für die Kundenkommunikation, das Management von Anfragen und die Sicherstellung der Einhaltung von Vorschriften verantwortlich. Sie arbeiten in einem dynamischen und kooperativen Umfeld, das Ihnen die Möglichkeit bietet, Ihre Ideen einzubringen und zur kontinuierlichen Verbesserung der Servicequalität beizutragen. Nutzen Sie die Chance, Teil eines innovativen Teams zu werden, das sich für eine nachhaltige Zukunft einsetzt und flexible Arbeitsmodelle sowie zahlreiche Vorteile bietet.

Leistungen

Hybrides Arbeitsmodell

Flexible Arbeitszeiten

Sabbatical-Möglichkeiten

Moderne Arbeitsumgebung

Lebenslanges Lernen

Familienservice-Unterstützung

Gesunde Ernährung und Gesundheitsangebote

Mitarbeiteraktienprogramm

Zentrale Lage mit guter Verkehrsanbindung

Fahrradleasing

Qualifikationen

• Abschluss in Elektrotechnik oder vergleichbare Ausbildung erforderlich.
• Berufserfahrung in der eMobility- oder Kundenservicebranche von Vorteil.

Aufgaben

• Verantwortung für die Stabilität des Hochleistungs-Ladenetzwerks.
• Proaktive Kommunikation mit Kunden und Management von Anfragen.

Kenntnisse

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten in Englisch

Verhandlungsgeschick in Französisch

Teamarbeit

Ausbildung

Universitätsabschluss in Elektrotechnik

Vergleichbare berufliche Ausbildung

Tools

CRM-System

Predictive Maintenance Tool

Jobbeschreibung

E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road, at work and at home. We help our customers in every step they take, from personal advice, the installation of charging stations, modern billing systems to the supply of green electricity.

At E.ON diversity matters. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse company culture! To create equal opportunities for everyone we offer our positions in full or part-time.

Seize the chance to become part of our E.ON Drive GmbH team in Essen, München as soon as possible and apply online now as Operations Manager NOC - France (f / m / d). Create perspectives not only for the future of E.ON, but also for your own. We can't wait to meet you, because none of us is as strong as all of us.

Your Responsibilities

• You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our French market.
• You operate our DC chargers and ensure a smooth customer experience including:
• Documentation, analysis, and management of customer requests within our CRM / Predictive Maintenance Tool.
• Taking relevant suppression measurements and steering our field service partners.
• Proactive and transparent communication to our customers.
• You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework.
• You help us to further improve our service quality and our operational excellence.
• Contribute to the continuous growth of our eMobility business.

Your Profile

• University degree with a focus on electrical engineering or a comparable professional training.
• Work experience within the eMobility industry or customer services industry.
• Initial experience in the area of DC infrastructure operations.
• Ability to problem solve at ease and prioritize workload collaboratively within the team.
• Excellent communication and negotiation skills in English and French - additional languages are a plus.
• Can do attitude with the willingness to contribute to a new business area.

Benefits

• Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance.
• Working from abroad: up to 20 days in the European Economic Area.
• Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas.
• Modern work environment: workplace according to digital and ergonomic standards.
• Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings.
• Family Service Support: services in the areas of childcare, holiday care, nursing support or everyday assistance.
• Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health).
• Corporate Benefits: Employee Share Program, E.ON pension scheme, employee discounts, special insurances (and much more).
• A central location: very good public transport connection, free parking and charging points for e-vehicles.
• Individual Mobility: from private car to bicycle leasing.