Operations Manager NOC - Customer Services (f/m/d)

ZipRecruiter; Essen; Hybrid; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Bereich eMobility sucht einen Operations Manager für den polnischen Markt. In dieser spannenden Rolle sind Sie verantwortlich für die Stabilität des Hochleistungs-Ladenetzes und die Gewährleistung eines reibungslosen Kundenerlebnisses. Sie arbeiten eng mit interdisziplinären Teams zusammen, um die Servicequalität zu verbessern und zur kontinuierlichen Wachstumsstrategie beizutragen. Profitieren Sie von flexiblen Arbeitsmodellen, modernen Arbeitsumgebungen und einer Vielzahl von Gesundheits- und Ernährungsangeboten. Werden Sie Teil eines dynamischen Teams, das sich für nachhaltige Mobilität einsetzt!

Leistungen

Flexibles Arbeiten

Sabbatical-Möglichkeiten

Moderne Arbeitsumgebung

Mitarbeiterrabatte

Ernährungsangebote

Familienservice-Unterstützung

Mitarbeiteraktienprogramm

Zentrale Lage mit guter Anbindung

Individuelle Mobilität

Qualifikationen

• Erfahrung in der eMobility-Branche oder im Kundenservice.
• Erste Erfahrungen im Bereich DC-Infrastruktur-Betrieb.

Aufgaben

• Verantwortlich für die Stabilität des Hochleistungs-Ladenetzes.
• Dokumentation und Management von Kundenanfragen.

Kenntnisse

Problem-solving

Communication skills

Negotiation skills

Team collaboration

Ausbildung

University degree in electrical engineering

Comparable professional training

Tools

CRM/Predictive Maintenance Tool

Jobbeschreibung

Job Description

E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany to travel in a clean, quiet and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road, at work and at home.

We help our customers in every step they take, from personal advice, the installation of charging stations, modern billing systems to the supply of green electricity. At E.ON, we welcome all people and are convinced that diversity makes us stronger. Become part of our inclusive and diverse company culture!

To create equal opportunities for everyone, we offer our positions in full or part-time. Seize the chance to become part of our E.ON Drive GmbH team in Essen as soon as possible and apply online now as Operations Manager NOC - Poland (f/m/d). Create perspectives not only for the future of E.ON but also for your own. We can't wait to meet you, because none of us is as strong as all of us.

Your Responsibilities

You are responsible for the stability of our high-power charging network for a large OEM customer with a focus on our Polish market. You operate our DC chargers and ensure a smooth customer experience including:

1. Documentation, analysis, and management of customer requests within our CRM/Predictive Maintenance Tool
2. Taking relevant suppression measurements and steering our field service partners
3. Proactive and transparent communication to our customers
4. You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework
5. You help us to further improve our service quality and our operational excellence
6. Contribute to the continuous growth of our eMobility business

Your Profile

University degree with a focus on electrical engineering or a comparable professional training

Work experience within the eMobility industry or customer services industry

Initial experience in the area of DC infrastructure operations

Ability to problem solve at ease and prioritize workload collaboratively within the team

Excellent communication and negotiation skills in English and Polish - additional languages are a plus

Can-do attitude with the willingness to contribute to a new business area

Benefits

To keep you motivated and healthy, we are offering you the following benefits:

1. Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
2. Working from abroad: up to 20 days in the European Economic Area
3. Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas
4. Modern work environment: workplace according to digital and ergonomic standards
5. Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings
6. Family Service Support: services in the areas of childcare, holiday care, nursing support or everyday assistance
7. Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health)
8. Corporate Benefits: Employee Share Program, E.ON pension scheme, employee discounts, special insurances (and much more)
9. A central location: very good public transport connection, free parking and charging points for e-vehicles
10. Individual Mobility: from private car to bicycle leasing

Inclusion is important to us. We aim to provide everyone with a fair application process where they can show their best. Therefore, our representative for severely disabled persons is involved early in the process. Please inform us via the application form if you need technical or organizational adjustments for the application process.