Operations Manager NOC - Customer Services (f / m / d)

E.ON Drive GmbH; Essen; Hybrid; EUR 45.000 - 75.000; Vollzeit

Zusammenfassung

Ein etabliertes Unternehmen im Bereich eMobility sucht einen Operations Manager NOC für den polnischen Markt. In dieser spannenden Rolle sind Sie verantwortlich für die Stabilität unseres Hochleistungs-Ladenetzes und die Gewährleistung einer reibungslosen Kundenkommunikation. Sie tragen zur Verbesserung der Servicequalität und des operativen Exzellenz bei und arbeiten in einem dynamischen Team, das innovative Lösungen für die Elektromobilität entwickelt. Profitieren Sie von einem flexiblen Arbeitsmodell, einem modernen Arbeitsumfeld und zahlreichen Vorteilen, die Ihre persönliche und berufliche Entwicklung unterstützen. Wenn Sie eine Leidenschaft für Technik und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Leistungen

Hybrides Arbeitsmodell

Flexible Arbeitszeiten

Sabbatical-Möglichkeiten

Moderne Arbeitsumgebung

Lebenslanges Lernen

Familienservice

Gesundheitsangebote

Mitarbeiteraktienprogramm

Zentrale Lage mit guter Anbindung

Fahrradleasing

Qualifikationen

• Abschluss in Elektrotechnik oder vergleichbare Ausbildung erforderlich.
• Erfahrung in der eMobility-Branche oder im Kundenservice von Vorteil.

Aufgaben

• Verantwortlich für die Stabilität des Hochleistungs-Ladenetzes.
• Dokumentation und Management von Kundenanfragen im CRM-Tool.

Kenntnisse

Problemlösungsfähigkeiten

Kommunikationsfähigkeiten

Verhandlungsgeschick

Teamarbeit

Kundenservice

Ausbildung

Universitätsabschluss in Elektrotechnik

Vergleichbare berufliche Ausbildung

Tools

CRM-Software

Predictive Maintenance Tool

Jobbeschreibung

E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany, to travel in a clean, quiet and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road, at work and at home. We help our customers in every step they take, from personal advice, the installation of charging stations, modern billing systems to the supply of green electricity.

At E.ON diversity matters. We welcome all people and are convinced that differences make us stronger. Become part of our inclusive and diverse company culture! To create equal opportunities for everyone we offer our positions in full or part-time.

Seize the chance to become part of our E.ON Drive GmbH team in Essen as soon as possible and apply online now as Operations Manager NOC - Poland (f / m / d). Create perspectives not only for the future of E.ON, but also for your own. We can't wait to meet you, because none of us is as strong as all of us.

Your Responsibilities

• You are responsible for the stability of our high-power charging network for a large OEM customer with focus on our Polish market
• You operate our DC chargers and ensure a smooth customer experience including:

Documentation, analysis, and management of customer requests within our CRM / Predictive Maintenance Tool

• Taking relevant suppression measurements and steering our field service partners
• Proactive and transparent communication to our customers
• You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework
• You help us to further improve our service quality and our operational excellence
• Contribute to the continuous growth of our eMobility business

Your Profile

• University degree with a focus on electrical engineering or a comparable professional training
• Work experience within the eMobility industry or customer services industry
• Initial experience in the area of DC infrastructure operations
• Ability to problem solve at ease and prioritize workload collaboratively within the team
• Excellent communication and negotiation skills in English and Polish - additional languages are a plus
• Can do attitude with the willingness to contribute to a new business area

To keep you motivated and healthy we are offering you the following benefits:

• Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
• Working from abroad: up to 20 days in the European Economic Area
• Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas
• Modern work environment: workplace according to digital and ergonomic standards
• Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings
• Family Service Support: services in the areas of childcare, holiday care, nursing support or everyday assistance
• Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health)
• Corporate Benefits: Employee Share Program, E.ON pension scheme, employee discounts, special insurances (and much more)
• A central location: very good public transport connection, free parking and charging points for e-vehicles
• Individual Mobility: from private car to bicycle leasing