Operations Manager (m/f/d) – SCAYLE Payments

About You - Collins GmbH & Co. KG; Hamburg; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading company in the fintech space is seeking an Operations Manager to oversee B2B customer interactions. The role involves managing inquiries through a ticketing system, coordination with various teams, and problem resolution. Candidates should have a strong customer support background, be motivated, and possess excellent communication skills.

Leistungen

Sports courses

Exclusive employee discounts

Free drinks

Language courses

Help in relocation process

Mobility subsidy

Central location

Professional training

Dog-friendly office

Feedback culture

Qualifikationen

• Experience in customer support or similar service roles.
• Fluency in English.
• Strong communication and organizational skills.

Aufgaben

• Manage operational handling of B2B customer inquiries.
• Investigate technical issues and resolve them or escalate as needed.
• Monitor ticket progress and support teams in problem resolution.

Kenntnisse

Problem-solving

Communication

Customer support experience

Organizational skills

Team player

Tools

JIRA

Jobbeschreibung

SCAYLE Payments is the fintech behind the ABOUT YOU marketplaceand ensures smooth payment processes for our customers.

As anOperations Manager (m/f/d), you will manage the operational handling of B2B customer inquiries as part of the second line of contact, working closely with the Key Account Managers, Product, and Accounting Teams. Your role will involve researching, assigning, and coordinating tasks through our ticketing system, while also developing a deep understanding of underlying issues to propose and implement effective solutions.

Responsibilities

Collaborate as a second line of contact for B2B inquiries, working closely with our Key Account Managers as well as Product and Accounting Teams on SCAYLE Payments related topics

• Investigate technical issues, resolving them directly or escalating them to the appropriate expert teams
• Monitor the ticket progress and support teams throughout the problem resolution process.
• Provide feedback to the Product and Finance Team, identifying areas for improvements and optimization
• Oversee tool-assisted monitoring and maintenance of B2B customer integration processes, proactively aligning with the Key Account Manager Team

Requirements

Embrace learning and exploration of new technologies and tools.

• Ideally, have experience in customer support or similar service roles, with a strong passion for problem-solving
• Familiarity with JIRA or similar ticketing systems is a big plus
• Experience in fintech and/or financial operations is a plus
• Keen interest in learning how to solve Data Integration issues and an ability to learn independently.
• Be a motivated, organized, and detail-oriented team player, with strong communication and organizational skills
• Fluency in English, being able to confidently explain complex topics and expressing ideas, even without being a native speaker

Sports courses

Exclusive employee discounts

Free drinks

Language courses

Help in the relocation process

Mobility subsidy

Central Location

Professional training

Dog-friendly office

Feedback Culture

Job Bikes

Note on the application procedure:

Please note that SCAYLE Payments GmbH, as an employer, is obliged under Section 6 of the German Money Laundering Act (GwG) to implement internal security measures, including background checks on employees (§ 6 Abs. 2 Nr. 5 GwG). As part of the application process, you may therefore be asked to provide additional information and evidence in order to fulfil these legal requirements. We ask for your understanding that the procedure may therefore differ somewhat from a conventional application process. You will of course receive further information on this from the responsible recruiter.

YOU ARE THE CORE OF ABOUT YOU

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

Because of our strong growth, new challenges and possibilities arise all along to further develop oneself and the company. Our team consists of people from different areas of expertise – fashion, marketing, business and tech – we are driven and united by our passion. We motivate and support each other, we share our know-how and we are open towards different opinions and new ideas.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.

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