Operations Manager (f/m/d) Renewable Energies

TieTalent; Köln; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Ein führendes Unternehmen im Bereich erneuerbare Energien sucht einen Operations Manager (f/m/d) zur Steuerung der Kundenbeziehungen und technischen Integration. Dieser Schlüsselposten erfordert Zusammenarbeit über Teams hinweg und ein hohes Maß an Kundenorientierung. Flexible Arbeitszeiten und hybride Arbeitsmöglichkeiten werden angeboten, ebenso wie zahlreiche betriebliche Vorteile zur Weiterentwicklung der Mitarbeiter.

Leistungen

Job-Bike

Deutschlandticket

Sportangebote (z.B. Urban Sports Club, Yoga)

Flexible Arbeitszeiten

Sprache-Kurse

Qualifikationen

• Mehrere Jahre Erfahrung im Kundenservice oder Operations Management im Energiebereich.
• Fließend in Französisch und Englisch; Deutschkenntnisse sind ein Plus.

Aufgaben

• Hochwertigen Kundenservice bieten und Kundenanfragen bearbeiten.
• Schnittstelle zwischen internen Teams, Kunden und Netzbetreibern agieren.
• Betriebsprozesse optimieren und automatisieren.

Kenntnisse

Kundenorientierung

Kommunikation

Problemlösungsfähigkeiten

Ausbildung

Bachelor-Abschluss in einem relevanten Bereich (z.B. Elektrotechnik, Wirtschaftsingenieurwesen, Wirtschaft)

Jobbeschreibung

About

Would you like to join us in shaping the transformation of our energy system? Then you've come to the right place! We operate one of the largest Virtual Power Plants in Europe with thousands of networked power generators, consumers, and storage facilities. With our team, we are working on the realization of a sustainable power market – at our headquarters in Cologne-Ehrenfeld, in our European branches, and from home.

Operations Manager (f/m/d) Renewable Energies

As Operations Manager (f/m/d), you are part of the French country team, collaborating closely with many other teams at our headquarters. You will be the first point of contact for our French customers, responsible for ensuring their high satisfaction. Additionally, you will act as the interface between internal teams, customers, and grid operators to ensure seamless technical integrations and efficient operations.

Whether full-time or part-time – let us know how we match up on this point.

• You provide high-quality customer service and support, maintaining regular contact with customers to address inquiries and meet requirements.
• You liaise with network operators, manage certifications and capacity transfers, and support the implementation of new processes.
• In collaboration with internal teams, you facilitate the integration of customer assets into our Virtual Power Plant and maintain accurate data in our systems.
• You work on optimizing and automating operational processes to improve efficiency and customer satisfaction.
• You enjoy working with various teams and stakeholders both digitally and onsite.
• You are eager to learn and passionate about the evolving energy sector.
• You hold a bachelor's degree in a relevant field (e.g., Electrical Engineering, Business Engineering, Economics).
• You have several years of experience in customer service or operations management within the energy sector; experience with a French grid operator is a plus.
• You possess a service mindset, high customer orientation, and excellent communication skills.
• Your proactive approach and problem-solving skills enable you to identify issues, prioritize tasks, and implement effective solutions.
• You are fluent in French and English; German skills are a plus.

We offer flexible hybrid working, including home office equipment, opportunities to accrue and use additional vacation days with our Flextime model, and comprehensive development options such as language courses, coaching, and training. Additionally, benefits include a job bike, Germany ticket, sports offers (e.g., Urban Sports Club, yoga), and regular social events like summer and Christmas parties, LAN parties, and after-work gatherings. We also provide support for private and professional challenges, such as assistance in finding daycare places.

Nice-to-have Skills

• Customer Experience
• Communication
• Implementation
• Customer Service

Location

Cologne, North Rhine-Westphalia, Germany

Work Experience

General Management

Languages

English