Operations Manager (f/m/d)

Next Kraftwerke; Köln; Hybrid; EUR 60.000 - 75.000; Vollzeit

Zusammenfassung

A leading company in the energy sector is seeking an Operations Manager to enhance customer satisfaction and ensure efficient operations. The role involves collaboration with internal teams and customers, focusing on seamless technical integrations. Ideal candidates will have a relevant bachelor's degree, experience in customer service or operations management, and excellent communication skills in French and English.

Leistungen

Hybrid and flexible working

Flextime working model

Comprehensive further development opportunities

Job bike and Germany ticket

Sports offers

Regular events

External support for daycare

Qualifikationen

• Several years of experience in customer service or operations management in the energy sector.
• Fluent in French and English; German is a plus.

Aufgaben

• Provide high-quality customer service and support to French customers.
• Facilitate integration of customers' assets into the Virtual Power Plant.
• Optimize operational processes for efficiency and satisfaction.

Kenntnisse

Customer Service

Communication

Problem Solving

Proactive Approach

Ausbildung

Bachelor's Degree

Jobbeschreibung

As Operations Manager (f/m/d) you are part of the French country team consisting of three colleagues and collaborate closely with many other teams in our headquarter. In this role, you are the first point of contact for our existing French customers and are responsible for their high satisfaction. Additionally, you are at the interface between our internal teams, our customers and grid operators to ensure seamless technical integrations and efficient operations.

Whether full-time or part-time – let us know how we match up on this point.

This Is What You Like

• You provide high-quality customer service and support. Therefore, you have regular exchange with them and make sure that their inquiries are addressed and their requirements are met.
• You are the interface with network operators, take care of certifications and transfers of capacity guarantees and support the implementation of new required processes.
• In close collaboration with internal teams, you facilitate the integration of our customers’ assets into our Virtual Power Plant. You are also responsible to maintain their accurate data in our systems.
• You constantly optimize and, if necessary, automate operational processes to enhance efficiency and customer satisfaction.
• You like being in contact with many different teams and stakeholders both digitally and onsite.
• You are eager to learn and are passionate about the ever-changing energy sector.
  
  

These Are Your Qualifications And Skills

• You have a bachelor's degree in a relevant field (e.g. Electrical Engineering, Business Engineer, Economics ...).
• You have several years of experience in a customer service or operations management role within the energy sector. An experience with a grid operator in France is a plus.
• You have a service mindset and a high customer-orientation with excellent communication skills.
• Your proactive approach and strong problem-solving skills give you the ability to identify issues, set clear priorities and implement effective solutions.
• You speak excellent French and are fluent in English. Speaking German is a plus.
  
  

This Is What Our Colleagues Say

“The French Team is scaling up our Fix Price PPA business and there are many deals to come. Our strong, pro-active and collaborative team will be crucial to achieve this challenge. What I specially enjoy at Next? The team spirit. We know what we want to reach, and we get it done together.”

Kerstin, Country Manager France

What's in it for you?

We offer you a friendly team in which you have much room to contribute your ideas, as well as a challenging and varied job with a high level of personal responsibility. Join us in shaping the energy transition in Europe. If this job description suits you, please send us a detailed application via the link below.

• Hybrid and flexible working including home office equipment
• The opportunity to save up additional vacation days and use them flexibly with our Flextime working model
• Comprehensive further development opportunities such as language courses, coaching and training
• Job bike and Germany ticket
• Sports offers e.g (Urban Sports Club, Yoga courses)
• Regular events: summer party, Christmas party, LAN party, after-work pizza & drinks
• External support in finding daycare places as well as other private and professional challenges
  
  

We adhere to non-disclosure guidlines and guarantee that your answers will be anonymous.