Operations Manager (f / m / d)

HCLTech Germany; Dortmund; Vor Ort; EUR 50.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player is seeking a skilled professional to manage customer engagements regarding SAP Landscapes. This exciting role involves understanding customer needs, providing technical support, and collaborating with various SAP teams to ensure smooth operations. The ideal candidate will possess strong communication skills in both English and German, along with a relevant educational background. Join a forward-thinking company that values diversity and offers a dynamic work environment where your contributions will make a significant impact.

Qualifikationen

• Bachelor's degree preferred in IT, Computer Science, or Business Management.
• Proficiency in English and German at B2 level.

Aufgaben

• Understand customer requirements regarding their SAP Landscape.
• Engage regularly with RISE customers to provide guidance.
• Collaborate with SAP teams to ensure customer support.

Kenntnisse

SAP Landscape Management

Customer Engagement

Technical Support

Cloud Technologies (AWS, Azure, GCP)

Proficiency in English

Proficiency in German

Ausbildung

Bachelor's degree in IT

Bachelor's degree in Computer Science

Bachelor's degree in Business Management

Jobbeschreibung

We are HCLTech, one of the fastest-growing large tech companies in the world, with over 224,000 employees across 60 countries. We accelerate progress through industry-leading capabilities in Digital, Engineering, R&D, Cloud, AI, IT infrastructure, BPO, and industry-specific solutions including financial services, healthcare, manufacturing, retail, telecommunications, and the public sector.

Responsibilities :

1. Understand customer requirements regarding their SAP Landscape and facilitate solutions and technical services, aligning with the SAP backend support (TechOps) team on the SAP RISE Platform.
2. The dCEM is the primary SPOC for RISE customers, engaging regularly to provide guidance on their SAP Landscape's functioning and maintenance (planned/unplanned).
3. The DCEM team collaborates closely with SAP IAE, CAA, TSM, and CDM teams to ensure customers have all necessary guidance and information for their SAP Landscape's operation and planning.
4. The SAP RISE Platform offers all the latest SAP Technologies (Products), with options for customers to select their preferred Hyperscaler (AWS, Azure, or GCP).
5. This role is customer-facing and requires participation in meetings, answering technical queries, and presenting assessments.

Qualifications :

• Proficiency in English (B2 level) and German (B2 level).
• Bachelor's degree in IT, Computer Science, Business Management, or a related field (preferred).

We promote equal opportunities for all employees, regardless of cultural and social background, gender, disability, age, religion, beliefs, or sexual identity. We prioritize consideration for severely disabled applicants and those of equal status in cases of equal suitability.