Operations Manager - eMobility Industry (f/m/d)

ZipRecruiter; Essen; Hybrid; EUR 45.000 - 80.000; Vollzeit

Zusammenfassung

An established industry player in e-mobility seeks an Operations Manager NOC to enhance the stability and performance of its high-power charging network. This role focuses on providing exceptional customer service, ensuring compliance with industry regulations, and driving operational excellence in the French market. Join a dynamic team that values diversity and fosters an inclusive culture, where your contributions will shape the future of sustainable transportation. Embrace the opportunity to work in a hybrid model, enjoy flexible hours, and benefit from a modern work environment that prioritizes your growth and well-being.

Leistungen

Hybrid work model

Flexible working times

Sabbatical opportunities

Family Service Support

Employee Share Program

Nutrition & Health benefits

Modern work environment

Individual Mobility options

Good public transport connection

Free parking and charging points

Qualifikationen

• University degree in electrical engineering or comparable training.
• Work experience in eMobility or customer services.

Aufgaben

• Responsible for the stability of high-power charging network.
• Operate DC chargers and ensure smooth customer experience.

Kenntnisse

Problem-solving

Communication skills in English

Negotiation skills in French

Team collaboration

Ausbildung

University degree in electrical engineering

Comparable professional training

Tools

CRM/Predictive Maintenance Tool

Jobbeschreibung

Job Description

E.ON Drive GmbH is the backbone of the German e-mobility business and represents the brand E.ON Drive. We bring renewable energy to the road and support individuals and companies throughout Germany to travel in a clean, quiet, and affordable way by using electromobility. Our product portfolio includes smart solutions for charging on the road, at work, and at home.

We help our customers in every step they take, from personal advice, the installation of charging stations, modern billing systems to the supply of green electricity. At E.ON, we welcome all people and are convinced that diversity makes us stronger. Become part of our inclusive and diverse company culture!

To create equal opportunities for everyone, we offer our positions in full or part-time. Seize the chance to become part of our E.ON Drive GmbH team in Essen or München as soon as possible and apply online now as Operations Manager NOC - France (f/m/d). Create perspectives not only for the future of E.ON but also for your own. We can't wait to meet you, because none of us is as strong as all of us.

Your Responsibilities

1. You are responsible for the stability of our high-power charging network for a large OEM customer with a focus on our French market.
2. You operate our DC chargers and ensure a smooth customer experience including:
1. Documentation, analysis, and management of customer requests within our CRM/Predictive Maintenance Tool.
2. Taking relevant suppression measurements and steering our field service partners.
3. Proactive and transparent communication to our customers.
3. You ensure that the charger infrastructure is maintained and inspected within the industry legislation and regulatory framework.
4. You help us to further improve our service quality and our operational excellence.
5. Contribute to the continuous growth of our eMobility business.

Your Profile

1. University degree with a focus on electrical engineering or a comparable professional training.
2. Work experience within the eMobility industry or customer services industry.
3. Initial experience in the area of DC infrastructure operations.
4. Ability to problem-solve at ease and prioritize workload collaboratively within the team.
5. Excellent communication and negotiation skills in English and French - additional languages are a plus.
6. Can-do attitude with the willingness to contribute to a new business area.

Benefits

1. Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance.
2. Working from abroad: up to 20 days in the European Economic Area.
3. Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas.
4. Modern work environment: workplace according to digital and ergonomic standards.
5. Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state-of-the-art trainings.
6. Family Service Support: services in the areas of childcare, holiday care, nursing support, or everyday assistance.
7. Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g., physiotherapy, flu vaccinations, mental health).
8. Corporate Benefits: Employee Share Program, E.ON pension scheme, employee discounts, special insurances (and much more).
9. A central location: very good public transport connection, free parking, and charging points for e-vehicles.
10. Individual Mobility: from private car to bicycle leasing.

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