Operations Manager Customer Success (m/f/x)

As an intuitive cloud accounting software, we empower founders, self-employed individuals, and small business owners to focus on what truly matters. Our product offers them a smart accounting tool to save time in their daily activities. As a company, we aim for excellence, continuously expand our horizons, and strive for daily improvement of our product and our daily work life. In pursuit of these goals, we rely on our strong culture, innovative spirit, and unwavering passion. In the future, we hope to count you among our dedicated team members.

Your Mission

As an Operations Manager in Customer Success, you will optimize processes, tools, and workflows to enhance efficiency and customer engagement. You’ll collaborate with leadership and cross-functional teams to ensure seamless operations and continuous improvement.

Here's how you'll make an impact:

• Process Optimization
  • Develop and refine scalable workflows.
  • Identify areas for improvement and drive meaningful changes.
  • Align processes across the customer journey.
• Tool Management & Integration
  • Manage and optimize CS tools and platforms.
  • Evaluate and implement new solutions to improve efficiency.
• Strategic Project Management
  • Lead and track key improvement initiatives.
  • Use data to drive decisions and measure success.
• Training & Support
  • Create training materials to ensure effective tool usage and process adherence.

Your Qualification:

• Bachelor’s degree in Business or related field
• 2+ years of experience in Revenue Operations, Customer Success, or Customer Support (preferably in SaaS)
• Strong analytical skills and process-oriented mindset
• Experience with CS methodologies and SaaS metrics (NRR, ARR, churn)
• Familiarity with CRM & engagement tools (Salesforce, HubSpot, Intercom)
• Project & change management experience
• Excellent problem-solving skills and ability to collaborate across teams

Your sevdesk Experience