Operations Manager, AMZL-Delivery Station

Amazon Inc.; Germany; On-site; EUR 65,000 - 85,000; Full time

Job summary

Amazon Inc. is seeking an Operations Manager to lead Area Managers and run shift operations at one of our logistics sites. You will craft the operational plan, ensure safety, quality and productivity, and drive excellence across teams to meet targets.

You will collaborate with HR, Finance, Health & Safety and Security, analyse performance data, mentor your team, and design initiatives to improve site performance, with a focus on continuous improvement and customer delivery excellence.

Qualifications

• Experience in people and stakeholder management.
• A degree or equivalent qualification.
• Proficiency in English (CEFR C1) and German (CEFR C1).
• Experience using quantitative and qualitative data to support decisions.
• Experience in production and supply chains.

Responsibilities

• Manage and develop a team of Area Managers.
• Lead operational teams on a shift and improve site performance.
• Analyse shift performance against business objectives.
• Collaborate with HR, Finance, Health & Safety, and Security.
• Design and deliver initiatives to improve operational performance.

Skills

People management

Stakeholder management

English (CEFR C1)

German (CEFR C1)

Data-driven decisions

Education

Bachelor's degree or equivalent

Tools

MS Office

Lean Six Sigma

Kaizen

Job description

Description

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

• Manage and develop a team of Area Managers
• Lead operational teams on a shift, deal with issues, and positively impact site performance
• Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
• Work closely with other support teams, including HR, Finance, Health and Safety, and Security
• Design and deliver initiatives across the sites to improve operational performance

A day in the life

You'll lead shifts at one of our operational sites. You'll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your team to be the best managers they can be.

About the team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

Basic Qualifications

• Experience in people and stakeholder management
• A degree or equivalent qualification
• Proficiency in English, both verbal and written (CEFR C1), and in German (CEFR C1)
• Relevant experience in using quantitative and qualitative data to support business decisions
• Relevant experience in key areas of production and supply chains

Preferred Qualifications

• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
• Experience in Lean, Six Sigma and Kaizen techniques
• Experience in a similar logistical working environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult your Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

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