Senior Operations Manager

Amazon; Contwig; On-site; EUR 90,000 - 130,000; Full time

Job summary

Amazon is seeking a Senior Operations Manager to lead and develop a large team across a fulfillment center in Germany. You will monitor operational metrics, drive strategies to meet customer demand, and own performance for your area with a hands-on leadership style.

You will oversee budget planning, capacity and peak-season planning, and partner with leaders to deliver safe, reliable operations while coaching your team to reach higher levels of performance.

Qualifications

• Bachelor's degree in a related analytical field or equivalent experience with finance, accounting, business, economics, engineering, math or computer science.
• Experience in stakeholder management and working with multiple stakeholders at varied levels of the organization.
• Fluency in German and English (C1 level or above).
• Experience in manufacturing, production, distribution logistics, retail, or grocery management roles.

Responsibilities

• Lead, develop, and coach a large team of leaders across the fulfillment center.
• Monitor key operational metrics and business performance.
• Contribute to budget planning across finance and workforce planning.
• Maintain high standards in health and safety.Strategic planning for 3, 6, and 12 months, focusing on peak season.
• Take ownership of area leaders, including performance and development conversations.

Skills

Stakeholder management

Leadership & coaching

Data-driven decision making

Bilingual German/English

Education

Bachelor's degree or equivalent

Master's degree (preferred)

Tools

Six Sigma

Lean techniques

Job description

Description

Amazon Operations is at the heart of our business. As a Senior Operations Manager in this dynamic and challenging environment, no one knows your area better than you. You are responsible for operational metrics and develop strategies to meet our customers' needs and drive Amazon Operations forward. You will also lead, develop, and grow a large team while coaching and empowering your team leaders.

Key job responsibilities

• Team / future talent development

• Monitoring operational metrics and business performance

• Contributing to budget planning, taking into - account all aspects - from finance through to workforce planning

• Maintaining the highest standards in operational health and safety

• Strategic planning for the next three, six, and twelve months, with a focus on peak season planning

• Taking ownership of the leaders in your area, including performance and feedback conversations as well as their development

A day in the life

As a Senior Operations Manager, you are responsible for multiple areas of an Amazon fulfillment center. You steer operational metrics, develop strategies to deliver on our customer promises, and lead a team of leaders. Your focus is on operational excellence, workplace safety, budget and capacity planning, as well as setting the strategic direction for the months ahead - particularly peak season. You create contingency plans, drive quality and productivity initiatives, and develop your leaders through regular feedback and coaching. In doing so, you combine a hands-on operational mindset with long-term thinking and set the highest standards as a role model across the entire organization.

Basic Qualifications

• Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or a Bachelor's degree or equivalent and experience supporting month-end closing processes and contributing to financial reporting under established procedures

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Speak, write, and read fluently in German and English at C1 level or above

• Experience in manufacturing, production, distribution logistics environments, retail, or grocery management roles

Preferred Qualifications

• Experience working with and managing third party vendors

• Master's degree in engineering, finance, supply chain, logistics, computer science or equivalent

• Experience with Six Sigma tools and Lean techniques

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.

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